Remote Virtual Receptionist

Virtual Receptionists interpret the needs of the customers and make sure the things that matter most get the attention they deserve. As an extension of our client's business, we are often someone's first impression.

We're a small, dedicated team of 30 people working with a U.S company that has been around for over 50 years. We have been working from home since 2017.

**Our Values**:
We're looking for someone who loves helping people tackle unique problems to join our small, but growing team; someone who is delighted to talk with people over the phone fluently in both English & Spanish. Does that sound like you?

**Where we work**:
With no commute required, your office is only steps away when you work from home. 100% remote work. We work from home anywhere, the majority of us are in the U.S. and Mexico. You only need reliable, wired internet and a dedicated, quiet workspace.

Common workplaces can include a home office, guest room, or even your bedroom. Do you have an area of your home that is free from other people and distractions you could dedicate to work?

**How we work**:
We work in short shifts and move at a fast pace. You will have little downtime during your shifts. This is not a position in which you can multitask while performing other professional or personal tasks.

Part-time hours with full-time perks. We work about 36 hours per week on average. Some weeks are as low as 25 and others as high as 40. We believe in a work-life balance.

**When we work**:
Being a 24/7 business, we need receptionists around the clock. Right now we are looking for people who can work any shift between 9am - 9pm CST, Monday through Sunday, including weekends and holidays.

Don't worry, you won't work 12 hours every single day. Instead, we work 3 - 4 hour shifts throughout the 12-hour time window. Normally, we take at least two days off each week, but sometimes only 1 full day.

**What you'll do as a Virtual Receptionist**:

- Answer a high volume of incoming calls using your personal windows computer.
- Demonstrate an enthusiastic and upbeat attitude, while helping the person on the other end of the phone.
- Capture details from each call, including names, phone numbers, addresses, reference numbers, and thorough descriptions of the reason for the call.
- Respond swiftly to frequently asked questions from callers, and navigate through key information and instructions provided by the client.
- Transfer and route calls to clients on their extensions, or to their team directly in the field.
- Rapidly dispatch requests to clients so that they can support their customers effectively.
- Represent 300+ different small businesses located throughout the united states. (Most of our clients are based in Houston, Texas)

**Favorite Moments**:
**Equipment & Workspace Requirements**:

- A dedicated and private workspace free from noise and distractions.
- ** Wired** high-speed internet connection (DSL is accepted) (5 Mbps Download) (1 Mbps Upload) (>40ms ping)
- Computer Quad-core processor, 6 GB of Ram (Windows 10 or higher)
- Two 19+ Inch Monitors (If you're using a laptop, a screen of at least 12 inches)
- HD Web Cam
- Wired Keyboard with Function Keys, and 10-Key Pad
- Wired Mouse
- Wired USB Headset

**Compensation**:
Monthly Salary $46,000 INR + Bonus

The exact compensation will vary based on the exchange rate between USD and INR. Work will be paid per hour based at $4 USD per hour, and the bonus, when earned, will be paid up to $2 USD per hour. An additional reimbursement of $10 USD per pay period will be applied to cover your conversion Fee. You will be paid every other Thursday.

Each January you will earn 1 week of paid vacation to be used the calendar year it was earned.

**We'd love to hear from you if you**:

- Enjoy making other people happy, and can convey a phenomenal sense of compassion and confidence over the phone.
- ** Have an American English Accent**
- Can switch gears swiftly, and maintain confidence even in stressful and tricky situations. Example: One call you might represent a doctor while on another you could represent a plumber.
- Are a reliable self-starter who enjoys learning new things, and is able to push through when things get hard.
- Have the ability to navigate your personal computer with ease, managing multiple windows effortlessly.
- Understand feedback is a learning opportunity designed to help you improve if you embrace the process.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The training class for the position will start on 4/3/23 the training class will last three weeks. During training, time-off requests can not be granted as we learn in a classroom environment.

Looking forward to working with you.