Front Office Executive

2 days ago

Mahape, India Sarovar Hotels Full time

**JOB DESCRIPTION**

**Front Office Executive**

**1. Job Position**
- Front Office Executive

**2.**
**Category**
- Executive

**3. Responsible To**
- Front Office Manager

**4. Job Definition**
- To sell rooms to optimum capacity ensuring maximum revenue
- To handle all guest requests/ complaints effectively to ensure complete guest satisfaction

**5. Duties and Responsibilities**
- a. To help and assist the Front Office Manager in organising and running the department
- b. To be warm, friendly and courteous to guests
- c. To achieve optimum sale of rooms through proper yield management
- d. To make and monitor the duty roster of the departmental staff
- e. To supervise the reception counter
- f. To check all VIP rooms
- g. To deputize for the front office manager in his absence or whenever required to do so
- h. To initiate action on all mail coming into the department
- i. To initiate action on all group bookings and block rooms in the reservation register
- j. To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure
- k. To follow up with the local travel agent for requirements of a group before their arrival
- l. To maintain appropriate guest history records
- m. To greet guests on arrival and provide timely assistance at check-in
- n. To advise the general manager of all VIP arrivals and also to escort all VIP’s to their rooms
- o. To report on a weekly basis, all views, suggestions/ comments of guests’ met
- p. To assist guests immediately if they have any problems with the services provided by the Hotel
- q. To pay special attention to special requests on rooms, services and complaints of house guests
- r. To ensure proper compliance with the unit and corporate policies with regard to lobby administration
- s. To promote sales and develop business contacts for the Hotel and the company
- t. To render assistance to the front office cashiers and the night auditor
- u. To keep constant contact with related departments such as housekeeping, engineering, F&B service and others]
- v. To arrange for outside errands required by guests and management
- w. To keep a check on guest elevator services and ensure their smooth operation
- x. To take rounds of the entire Hotel to ensure smooth operation in all areas

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