Executive- Platform Operations

5 days ago

Koramangala Bengaluru Karnataka, India Aastrika Foundation Full time

Job Title: Executive - Platform Operations & Support Department: SPHERE DIGITAL Location: Koramangala, Bengaluru, Karnataka Reports to: Manager - Partnerships **Job Profile** The important roles to perform are: - **Platform Operations -** - Assess the readiness of the platform (app and web) before release by evaluating its various capabilities and features. - Document issues and collaborate with the tech team for resolution. - Ensure quality and provide feedback to improve user experience. - Assist in creating comprehensive documentation and user support manuals to ensure clarity and ease of use. - Participate in user feedback process to enhance and improve the overall user experience on the platform **Platform Support -** - Serve as the first point of contact for user assistance, troubleshoot issues using diagnostic techniques, resolve tickets with tech team support, and ensure quick, excellent service. - Maintain records of tickets and resolutions, follow up with users for necessary information, stay updated on platform features, and provide feedback to improve processes. - Support partners in content uploads and course creation process. - Support internal teams in effectively adopting and utilizing features of the platform **Qualification & Skills** - Any Bachelor’s Degree is preferred. - 2-4 years’ experience in operation/support role especially. - Related experience and training in troubleshooting and providing help desk support - Excellent oral and written communication with interpersonal skills - Proficiency in using AI tools - User-oriented, patient, and understanding. - Exposure to the healthcare sector and dealing with healthcare professionals will be an added advantage. **Compensation** Competitive and commensurate with experience and abilities. **Job Types**: Full-time, Permanent Pay: ₹400,000.00 - ₹600,000.00 per year **Benefits**: - Health insurance - Paid sick time - Provident Fund - Work from home Application Question(s): - What experience do you have managing EdTech platforms and in support function? - What experience do you have with online learning platforms (LMS) or EdTech tools? - "Do you have any experience with data reporting or analytics related to online learning platforms?" **Experience**: - total: 2 years (preferred) Work Location: In person

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