Executive- Platform Operations

1 week ago

Koramangala Bengaluru Karnataka, India Aastrika Foundation Full time

Job Title: Executive - Platform Operations & Support

Department: SPHERE DIGITAL

Location: Koramangala, Bengaluru, Karnataka

Reports to: Manager
- Partnerships

**Job Profile**

The important roles to perform are:
- **Platform Operations -**
- Assess the readiness of the platform (app and web) before release by evaluating its various capabilities and features.
- Document issues and collaborate with the tech team for resolution.
- Ensure quality and provide feedback to improve user experience.
- Assist in creating comprehensive documentation and user support manuals to ensure clarity and ease of use.
- Participate in user feedback process to enhance and improve the overall user experience on the platform

**Platform Support -**
- Serve as the first point of contact for user assistance, troubleshoot issues using diagnostic techniques, resolve tickets with tech team support, and ensure quick, excellent service.
- Maintain records of tickets and resolutions, follow up with users for necessary information, stay updated on platform features, and provide feedback to improve processes.
- Support partners in content uploads and course creation process.
- Support internal teams in effectively adopting and utilizing features of the platform

**Qualification & Skills**
- Any Bachelor’s Degree is preferred.
- 2-4 years’ experience in operation/support role especially.
- Related experience and training in troubleshooting and providing help desk support
- Excellent oral and written communication with interpersonal skills
- Proficiency in using AI tools
- User-oriented, patient, and understanding.
- Exposure to the healthcare sector and dealing with healthcare professionals will be an added advantage.

**Compensation**

Competitive and commensurate with experience and abilities.

**Job Types**: Full-time, Permanent

Pay: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund
- Work from home

Application Question(s):

- What experience do you have managing EdTech platforms and in support function?
- What experience do you have with online learning platforms (LMS) or EdTech tools?
- "Do you have any experience with data reporting or analytics related to online learning platforms?"

**Experience**:

- total: 2 years (preferred)

Work Location: In person

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