Executive- Platform

5 days ago

Koramangala Bengaluru Karnataka, India Aastrika Foundation Full time

Job Title: Executive - Platform & Customer Support

Department: SPHERE DIGITAL

Location: Koramangala, Bengaluru, Karnataka

Reports to: Manager
- Partnerships

Company Profile:
Aastrika Foundation is an initiative in the Nilekani Philanthropies ecosystem. Aastrika Foundation aims to ensure rights based, respectful, dignified, timely, and evidence-based maternity care. Our areas of focus are: capacity building of healthcare workers at scale, and the establishment of a professional midwifery cadre in India.

Aastrika SPHERE is a comprehensive capacity building programme, consisting of both a collaborative digital learning platform as well as in-person training for different stakeholders in the healthcare field using multiple learning methodologies. This is implemented through alliances with like-minded development partners, healthcare sector experts, and various educational institutions.

Job Descriptions:

- **Key Responsibilities**:
A)Platform Operations
- **Assess the readiness of the platform (app and web) before release by evaluating its various capabilities and features.**

**Document issues and collaborate with the tech team for resolution.**

**Ensure quality and provide feedback to improve user experience.**

**Assist in creating comprehensive documentation and user support manuals to ensure clarity and ease of use.**

B)Platform Support
- **Serve as the first point of contact for user assistance, troubleshoot issues using diagnostic techniques, resolve tickets with tech team support, and ensure quick, excellent service.**

**Maintain records of tickets and resolutions, follow up with users for necessary information, stay updated on platform features, and provide feedback to improve processes.**

**Support partners in content uploads and course creation process.**

**Qualification & Skills**

**Any Bachelor’s Degree is preferred.**

**1- or 2-years’ experience in operation/support role especially.**

**Working experience on online educational platforms.**

**Related experience and training in troubleshooting and providing help desk support**

**Excellent oral and written communication with interpersonal skills**

**User-oriented, patient, and understanding.**

**Exposure to the healthcare sector and dealing with healthcare professionals will be an added advantage.**

**Compensation**

Competitive and commensurate with experience and abilities.

**Job Types**: Full-time, Permanent

Pay: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Day shift
- Fixed shift

Application Question(s):

- What experience do you have managing EdTech platforms and in support function?
- How many years of experience do you have with educational platform?

Work Location: In person

Expected Start Date: 01/04/2025

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