Customer Care Executive

2 weeks ago

Vadodara Gujarat, India H&M Virtual Services Pvt. Ltd Full time

**Job description For Customer Onboarding Executive**

**Prerequisites**:

- You should have fluent English
- You should be able to work from 3:30 a.m. to 12:30 p.m. (Early Morning Shift)

**About the company**:
H&M Virtual Services Pvt Ltd. is one of the leading backed services providers in Australia. Our major clients are Australian-based solar retailers who sell solar panels in Australia. with a team of experts, we provide backend and telesales services to these Australian-based solar retailers.

**Job Overview**:
**Key Responsibilities**:

- Welcome Calls and Customer Onboarding:

- Conduct welcome calls to new customers, introducing them to our services and addressing their initial queries.
- Create customer profiles and record essential information during onboarding.
- Setting Customer Expectations:

- Educate customers about the expected Turnaround Time (TAT) for various processes and services.
- Provide clear and accurate information regarding the services they are entitled to.
- Sales Verification:

- Verify the authenticity of sales transactions and ensure they align with company policies and standards.
- Rebate Application Support:

- Finance Application Support:

- Grid Pre-Approval:

- Monitoring TAT and Sales Progress:

- Take proactive steps to resolve any issues or delays, ensuring that no sales are stuck in the process.

**Qualifications**:

- Bachelor's degree or equivalent work experience.
- Strong communication and interpersonal skills, with a customer-centric approach.
- Previous experience in customer onboarding, customer service, or a related field (preferred).
- Ability to navigate and utilize relevant software and CRM systems.
- Excellent time management and organizational skills.
- Attention to detail and a commitment to ensuring a smooth onboarding experience for customers.

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Application Question(s):

- What are your salary Expectation?
- Are you ready to work in early morning shift (3:30am-12:30pm)
- Are you from Vadodara? or ready to relocate to Vadodara?

**Experience**:

- Customer relationship management: 1 year (preferred)

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