People Services Advisor

**People Hub Coordinator**

This role is a fantastic opportunity to join Arm at the start of an exciting new chapter. As a leading semiconductor company for over 30 years, we have a consistent track record of redefining industries through the reach of our technologies. As we look ahead to a future IPO, we are reviewing our priorities and the work that matters most. Arm’s people are fundamental to our success. We are looking for someone to join our global People Hub team as a People Hub Coordinator to help us achieve the best outcomes for our people and our organization, whilst staying true to the spirit of our Arm-unique culture.

**The People Team**:
Our people are a key enabler of our business strategy; we need to attract, engage and retain highly talented people to ensure that we remain at the leading edge of the technology industry. We strive to be the best company to work for in our sector, with sustainably high engagement and outstanding results. We are passionate about conserving the best aspects of our culture and perpetuating what attracts people to join and remain at Arm, making life at Arm an exhilarating experience.

**The Role**:
This is great opportunity to become an expert across the entire People function for one of the world’s leading tech companies. The People Hub team at Arm provides the first level of support to employees and managers for all People related queries and processes. In this role you will work as part of a global team to ensure Arm employees receive excellent service when they raise a query or request assistance from the People team through our People Hub platform. Answering first line queries, supporting employees through their employment life cycle, reviewing processes for opportunities for continuous improvement, and ensuring People Hub is up to date with the latest information to enable employees to self-serve wherever possible are all key aspects to the role.

**Key Responsibilities & Accountabilities**:
**Responsibilities**
- Respond to all first line people queries, providing superb customer service through the Live Chat and cases
- Triage and direct non routine or complex queries to the appropriate team within the People Group for input or resolution
- Support People Team with improvements to People Hub content and processes based on data analysis and feedback from users
- Supporting new joiners through their onboarding into Arm
- Processing changes within Success Factors, our HRIS - such as lateral moves, leave of absence, terminations.
- Being a champion for the regional People Enablement team
- Ensuring employee files are well maintained

**Key skills, experience and qualifications required**:

- Great communication & interpersonal skills across international borders
- Customer service mind set
- Able to navigate information and data confidently, whilst following GDPR and other legislation
- Excellent attention to detail
- Strong understanding of cultural differences
- Confident to make suggestions to continually improve services and processes
- Proactivity, self-starter and learning agility
- Highly organized with excellent prioritization and planning skills
- Excellent partnership and collaboration
- Ability to work in a fast-paced environment

**About Arm**

Our innovative technology is licensed by Arm Partners who have shipped more than 50 billion Systems on Chip (SoCs) containing our intellectual property since the company began in 1990. Together with our Connected Community, we are breaking down barriers to innovation for developers, designers and engineers, ensuring a fast, reliable route to market for leading electronics companies.

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of any characteristic.

LI-KR2

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of any characteristic.