Bpo Supervisor

4 days ago

Coimbatore, India Hashmap Full time

**Title: BPO Supervisor (Grade 08)
**Job Details**:

- Leads the frontline team in the achievement of project milestones and team goals
- To oversee the day-to-day activities of a group of employees
- Coaches, motivates and guides team members
- Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team’s performance
- To improve efficiency, quality and services of ongoing projects/processes
- Monitor’s performance of team and reports results/issues to leadership
- Regularly review the work of team members and provide constant feedback
- Ensures team is meeting or exceeding contractual and service level obligations to customers
- Interacts with customers and internal departments to resolve issues
- Ensures accurate and timely processing of transactions to meet and exceed customer SLA
- Adhere to all appropriate and agreed standardized processes and procedures
- Acting as the Subject Matter Expert for the team
- Conducting & leading the training programs based on business needs
- Attending team meetings and customer calls to gather feedback and updates

**Job Requirements & eligibility Criteria**:

- 5+ Years of experience in Banking BPO is preferred
- University degree or equivalent 3+ years of formal studies preferably an Accounting or Commerce Graduates
- Minimum of 2+ years of Team handling is a Mandatory
- Excellent understanding or an SME of KYC/AML/CDD experience
- Excellent people management and interpersonal Skills
- Excellent Oral & Communication skills
- Ability to work scheduled shifts from Monday-Friday 02:00 PM to 12:00 AM
- Ability to communicate (oral/written) effectively in English to exchange information with our client.

  • Senior Manager- BPO/KPO

    7 days ago

    Coimbatore, Tamil Nadu, India Connected Value Health Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Senior Manager BPO/KPOLocation: CoimbatoreJob Summary:We are seeking an experienced and strategic Senior Manager BPO/KPO to lead and optimize the end to-end revenue cycle operations across our healthcare organization. This role is responsible for driving financial performance, ensuring regulatory compliance, and leading cross functional teams to...

  • Healthcare Manager

    6 days ago

    Coimbatore, India sarainfotech Full time

    Job Summary: We are seeking a dynamic and experienced US Healthcare Patient calling process Manager to lead and manage operations for our healthcare outsourcing processes. The ideal candidate will have deep knowledge of the US healthcare system (payer or provider side), expertise in Revenue Cycle Management (RCM), and proven leadership experience in a BPO...

  • Healthcare manager

    7 days ago

    Coimbatore, India Sarainfotech Full time

    Job Summary:We are seeking a dynamic and experienced US Healthcare Patient calling process Manager to lead and manage operations for our healthcare outsourcing processes. The ideal candidate will have deep knowledge of the US healthcare system (payer or provider side), expertise in Revenue Cycle Management (RCM), and proven leadership experience in a BPO...

  • Healthcare manager

    6 days ago

    Coimbatore, India Sarainfotech Full time

    Job Summary:We are seeking a dynamic and experienced US Healthcare Patient calling process Manager to lead and manage operations for our healthcare outsourcing processes. The ideal candidate will have deep knowledge of the US healthcare system (payer or provider side), expertise in Revenue Cycle Management (RCM), and proven leadership experience in a BPO...

  • Healthcare Manager

    6 days ago

    Coimbatore, India sarainfotech Full time

    Job Summary: We are seeking a dynamic and experienced US Healthcare Patient calling process Manager to lead and manage operations for our healthcare outsourcing processes. The ideal candidate will have deep knowledge of the US healthcare system (payer or provider side), expertise in Revenue Cycle Management (RCM), and proven leadership experience in a BPO...

  • Bpo Supervisor

    2 weeks ago

    Coimbatore, Tamil Nadu, India NTT DATA Full time

    Provides front-line supervision to an operational, production, sales, service or administrative team of 2 or more employees. - Supervised team typically responsible for high number of transactions or processes. - Assigns work to direct reports. - Recommends and takes action on hiring, firing, promotions, and disciplinary actions. - Supervises team ensuring...

  • Bpo Supervisor

    1 week ago

    Coimbatore, Tamil Nadu, India NTT DATA Full time

    In this Role you will be Responsible For - Provides supervision to a small or moderately sized team of operational, production, sales, service or administrative personnel. - Administers policies and guidelines that directly affect team work activities. - Establishes deadlines for completing assignments. - Supervised team will generally perform multiple tasks...

  • Bpo Supervisor

    7 hours ago

    Coimbatore, Tamil Nadu, India NTT DATA Full time

    **Roles and Responsibilities** - Provides front-line supervision to an operational team of 35 or more employees - Supervised team typically responsible for manging US healthcare Payer claims adjudication process - Assigns work to direct reports. - Recommends and takes actions hiring, firing, promotion, and disciplinary recommendations. - Supervises team...

  • Healthcare Manager

    7 days ago

    Coimbatore, Tamil Nadu, India sarainfotech Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Summary:We are seeking a dynamic and experiencedUS Healthcare Patient calling process Managerto lead and manage operations for our healthcare outsourcing processes. The ideal candidate will have deep knowledge of the US healthcare system (payer or provider side), expertise in Revenue Cycle Management (RCM), and proven leadership experience in a BPO...

  • HC & Insurance Operations Senior Rep.

    3 weeks ago

    Coimbatore, India NTT DATA Full time

    Job Description At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and...