Bpo Supervisor

2 weeks ago

Coimbatore Tamil Nadu, India NTT DATA Full time

Provides front-line supervision to an operational, production, sales, service or administrative team of 2 or more employees.
- Supervised team typically responsible for high number of transactions or processes.
- Assigns work to direct reports.
- Recommends and takes action on hiring, firing, promotions, and disciplinary actions.
- Supervises team ensuring highest quality of service is provided to clients.
- Monitors performance of team and reports
- results and issues to higher-level leadership.
- Assists team with escalated client or account issues.
- Manages the hiring, staffing and maintaining of a diverse and effective workforce.
- Responsible for career development / planning, performance and pay discussions of team members.
- Interacts with clients and internal departments to resolve issues.
- Leads staff to complete assignments using established guidelines, policies and procedures.
- Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
- Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
- Compiles and analyzes data to identify trends for root cause analysis. Skills Required:

- Solid communication skills.
- Demonstrated client service skills and leadership capabilities.
- Solid analytical / problem solving skills.
- Demonstrated budgeting, business financial and P&L skills

**Job Segment**:
Project Manager, Manager, Technology, Management

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