
Bpo Supervisor
1 week ago
Provides front-line supervision to an operational, production, sales, service or administrative team of 2 or more employees.
- Supervised team typically responsible for high number of transactions or processes.
- Assigns work to direct reports.
- Recommends and takes action on hiring, firing, promotions, and disciplinary actions.
- Supervises team ensuring highest quality of service is provided to clients.
- Monitors performance of team and reports
- results and issues to higher-level leadership.
- Assists team with escalated client or account issues.
- Manages the hiring, staffing and maintaining of a diverse and effective workforce.
- Responsible for career development / planning, performance and pay discussions of team members.
- Interacts with clients and internal departments to resolve issues.
- Leads staff to complete assignments using established guidelines, policies and procedures.
- Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
- Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
- Compiles and analyzes data to identify trends for root cause analysis. Skills Required:
- Solid communication skills.
- Demonstrated client service skills and leadership capabilities.
- Solid analytical / problem solving skills.
- Demonstrated budgeting, business financial and P&L skills
**Job Segment**:
Project Manager, Manager, Technology, Management
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Bpo Supervisor
1 week ago
Coimbatore, Tamil Nadu, India NTT DATA Full timeRoles and Responsibilities - Manages a staff of professional-level team members or manages a team through lower-level supervisors manging healthcare Payer claims adjudication process - Works within general policies and management guidance, independently determining approach to managing daily operations. - Provides guidance and technical advice, becoming...
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Bpo Supervisor
2 weeks ago
Chennai, Tamil Nadu, India NTT DATA Full time**Position Overview**: Clients business problem to resolve: At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and...
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Bpo Supervisor
1 week ago
Chennai, Tamil Nadu, India NTT DATA Full timeLeads the frontline team in the achievement of project milestones and team goals - To oversee the day-to-day activities of a group of employees - Coaches, motivates and guides team members - Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team's performance - To improve efficiency,...
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Bpo Supervisor
2 weeks ago
Chennai, Tamil Nadu, India Hashmap Full timeNTT are getting into contract with Client to manage End to End Health Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity...
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Bpo Supervisor
1 week ago
Coimbatore, India NTT Data Services Full timeRoles and Responsibilities - Manages a staff of professional-level team members or manages a team through lower-level supervisors manging healthcare Payer claims adjudication process - Works within general policies and management guidance, independently determining approach to managing daily operations. - Provides guidance and technical advice, becoming...
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Bpo Associate
1 week ago
Chennai, Tamil Nadu, India Khutub tools Full timeProblem Resolution: Actively listen to customers, understand their needs, and provide timely and effective solutions for issues related to products or services. - Information Dissemination: Furnish accurate information about products, services, and company policies to customers. - Transaction Processing: Handle and process transactions, which can include...
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Bpo Voice Process
2 weeks ago
Nungambakkam, Chennai, Tamil Nadu, India GuiRes Solutions Pvt Ltd Full time**Job description**: **Job Title : BPO ( Voice Process )** **About Company** Guires Group is a renowned global provider of services in advanced Contract Research, Data Science, Development, Pilot Manufacturing, Education, Consulting and outsourcing. Under our diverse brand portfolio, we are dedicated to facilitating the development of innovative products...
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Coimbatore, India Spancore Full timeImmediate Opening – BPO Voice Process!Job Location: Gandhipuram, CoimbatoreKey Responsibilities 1. Customer Interaction & Support Handle inbound and outbound calls to assist customers with their queries, complaints, or requests. Provide accurate information about products, services, billing, and policies. Address customer concerns in a professional and...
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Bpo Supervisor
6 days ago
Coimbatore, Tamil Nadu, India NTT DATA Full timeIn this Role you will be Responsible For - Provides supervision to a small or moderately sized team of operational, production, sales, service or administrative personnel. - Administers policies and guidelines that directly affect team work activities. - Establishes deadlines for completing assignments. - Supervised team will generally perform multiple tasks...
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Bpo Voice Process
1 week ago
Nungambakkam, Chennai, Tamil Nadu, India GuiRes Solutions Pvt Ltd Full time**Job description**: **Job Title : BPO ( Voice Process )** **About Company** Guires Group is a renowned global provider of services in advanced Contract Research, Data Science, Development, Pilot Manufacturing, Education, Consulting and outsourcing. Under our diverse brand portfolio, we are dedicated to facilitating the development of innovative products...