Hospitality Trainer

2 days ago

Pune Maharashtra, India Gigadocs Softtech Private limited Full time

**Job Title: Hospitality Trainer**

**Key Responsibilities**:

- **Develop and Deliver Training Programs**:

- Design and implement training materials and programs that address key areas such as customer service, food & beverage operations, housekeeping, front desk operations, and leadership.
- Conduct in-person and virtual training sessions for new hires and current staff.
- Tailor training methods to the diverse learning needs and levels of the staff.
- **Evaluate Training Effectiveness**:

- Monitor and assess the success of training programs through feedback, testing, and performance evaluation.
- Adjust training programs as needed based on feedback and performance metrics.
- **Stay Current with Industry Trends**:

- Keep up-to-date with the latest hospitality trends, regulations, and best practices.
- Integrate new industry developments into training content to ensure staff are knowledgeable about current standards.
- **Collaborate with Department Heads**:

- Work closely with department managers and leadership to identify training needs and develop custom programs for specific teams or departments.
- Provide recommendations for improving staff performance, engagement, and satisfaction.
- **Promote a Positive Training Culture**:

- Foster a culture of continuous learning and development within the team.
- Ensure training materials and sessions are engaging, informative, and aligned with company values and goals.
- **Administrative Duties**:

- Maintain accurate records of training activities and employee progress.
- Prepare training reports and present findings to management.
- Assist in onboarding new hires and ensuring they are well-prepared for their roles.

**Qualifications**:

- Proven experience in hospitality management or a related field.
- Previous experience in training or teaching, preferably in the hospitality industry.
- In-depth knowledge of hospitality standards, customer service excellence, and operational procedures.
- Excellent presentation and communication skills.
- Strong interpersonal skills with the ability to motivate and engage learners.
- Ability to assess training needs and develop effective learning strategies.
- Certification in training, education, or hospitality management (preferred but not required).

**Skills and Competencies**:

- Strong leadership and mentoring abilities.
- Adaptability and creativity in training methods.
- Exceptional organizational and time-management skills.
- Proficient in using training software and tools (e.g., Learning Management Systems).
- Ability to work under pressure and meet deadlines.
- A passion for the hospitality industry and the development of others.

**Working Conditions**:

- Full-time position.
- May require flexible hours, including evenings or weekends, depending on business needs.
- Occasional travel to various properties or locations for training sessions.

**Compensation**: Competitive salary based on experience, with opportunities for performance-based incentives.

**Job Types**: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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