L & D Trainer - Food & Beverage

**Job Title: Training Manager - Food & Beverage**

**Job Summary**: A Food & Beverage Trainer in the Quick Service Restaurant (QSR) hospitality industry plays a key role in ensuring that all staff members are trained to deliver a high standard of service and maintain operational efficiency. Here are some key job responsibilities for a Food & Beverage Trainer in QSR hospitality:
**Key Responsibilities**:
1. **Training Development & Implementation**:

- Design, develop, and implement training programs for new and existing staff.
- Develop training materials, including manuals, presentations, and e-learning content.
- Ensure training programs align with the company’s standards, procedures, and brand values.
- Focus on improving employee knowledge and skills in food handling, customer service, and safety protocols.

2. **Staff Training Onboarding**:

- Conduct orientation programs for new employee’s induction programme, introducing them to the company culture, policies, and job-specific duties.
- Ensure new staff members are fully trained in all aspects of their job, including food preparation, safety regulations, service standards, and customer interaction.
- Conducting the OJT programme and implement outlets. All new joiners undergo department certification and certified.
- Identify and Develop Buddy trainer.
- Conducting TTT (Train The Trainer) programme.

3. **Food & Beverage Knowledge**:

- Train employees on the menu items, ingredients, preparation methods, and presentation.
- Educate staff on food safety practices, including proper storage, handling, and sanitation.
- Ensure all employees understand and adhere to food safety regulations, such as FSSAI guidelines.

4. **Customer Service Training**:

- Train staff on delivering excellent customer service, from greeting customers to handling complaints and feedback. Identify customer Mascot.
- Creating Magic words for customers excellence.
- Encourage the development of interpersonal skills to foster a positive dining experience for customers.

5. **Operational Efficiency**:

- Train staff on restaurant operations, including POS systems, order management, and cash handling.
- Ensure employees can perform their roles efficiently during peak hours, managing multiple tasks simultaneously.

6. **Performance Monitoring & Feedback**:

- Monitor employees' performance during and after training.
- Provide ongoing feedback, coaching, and mentoring to ensure continuous improvement.
- Address any skill gaps or performance issues and offer additional training as necessary.

7. **Compliance & Safety**:

- Ensure all food handling and hygiene practices meet health and safety standards set by local authorities and the company.
- Monitor the adherence to safety protocols and take corrective actions when necessary.

8. **Communication with Management**:

- Regularly communicate with restaurant management and other department heads to discuss training needs and feedback.
- Provide reports on employee progress and identify areas where additional training may be required.
- Certifying the trainees at the outlets and conducting joined interview with Operations Manager, Culinary Head chef and training head.

9. **Sales & Upselling Training**:

- Train staff on upselling techniques, promoting higher-value items, and increasing sales while maintaining a focus on customer satisfaction.
- Educate employees on promotional campaigns and how to communicate offers to customers.

10. **Team Building & Motivation**:

- Foster a positive, engaging work environment that motivates employees.
- Encourage teamwork, collaboration, and mutual support among staff members.
- Conducting engagement activities and town hall meeting.

11. **Continuous Learning & Industry Trends**:

- Stay updated with the latest trends in the QSR industry, including new food offerings, customer service trends, and innovations in technology and operational practices.
- Introduce relevant updates and improvements into training programs to keep staff skills up-to-date.

12. **Training Evaluation**:

- Evaluate the effectiveness of training programs through assessments, feedback surveys, and performance metrics.
- Make improvements to training programs based on evaluation results and feedback from staff and management.

13. **Shift Management**:

- Occasionally step in to fill in for staff during high-traffic times or staffing shortages, ensuring smooth operations.
- Flexible outstation/local travels and deputation as per business requirement.

The role also involves a strong emphasis on the dynamic nature of the QSR industry, which requires trainers to be adaptable to customer expectations, emerging market trends, and diverse workforces.

**Qualifications and Skills**:

- Bachelor's degree in Hospitality Management/Diploma, Food Service Administration, or a related field.
- Previous experience in a similar role within the QSR or hospitality industry.
- Strong knowledge of food safety regulations and best practices.
- Exc