
Managed Service
1 week ago
This Job Description is for Support projects in Managed Services
Polarion Technical Skills
Mandatory Technical Skills:
- 1 - 3 year Technical experience
Mandatory Skills:
- Strong analytical and trouble shooting abilities.
- Loves solving problems
- Has a systematic way to solve problems.
- Should be able to perform root cause analysis and arrive at the right solution
- Excellent verbal and written communication skills
- Team player
- Learning attitude - willing to learn new things.
- Basic Linux and Windows Operating System knowledge
Good to Have Skills:
- Mentoring of junior team members
- Use Pareto or 5 Why or any other Industry technique for root cause analysis
- Ability to automate some of the tasks
- Scripting knowledge would be useful
- DBA knowledge on Oracle/MS SQL
Roles and Responsibilities:
- Have to work in shifts, as we are supporting 24x7 customers
- May have to work on Call during holidays
- Document root cause analysis of issues
- Reach out to GTAC for Product Issues and raise IRs
- Communicate with users on issues
- Work with L3 on issues which cant be solved by L2
- Provide workarounds to issues
- Develop Knowledge Management database for solved issues
*Willingness to work in the night shift*
Good to have Technical Skills:
- Knowledge of cloud based hosting
- Knowledge of AWS
- Good understanding & knowledge of ALM processes
- Working experience with ALM or Requirements Management or Test
- Experience / knowledge with Apache Lucene
**Organization**: Digital Industries
**Company**: Siemens Industry Software (India) Private Limited
**Experience Level**: Early Professional
**Job Type**: Full-time
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