Game Attendant

3 days ago

Pune Maharashtra, India Botmakers Pvt Ltd Full time

**Location : Pune, Maharashtra**

**Key Responsibilities**
- ** Guest Engagement & Game Demonstration**- Greet and welcome mall visitors in a friendly, energetic manner.
- Explain how to play remote-control games—show customers how to operate and guide them through gameplay.
- Resolve questions or confusion about controls, scoring, safety, or usage.
- ** Operational Support & Game Maintenance**- Continuously monitor game stations to ensure they are running smoothly.
- Perform light maintenance and basic troubleshooting: reset games, clear jams, replace batteries or controllers, clean surfaces.
- Report or log any technical issues beyond minor fixes to the maintenance team or supervisor.
- Conduct regular inspection routines (“game tap”) to check functionality and readiness.
- ** Customer Service & Communication**- Answer customer questions clearly and courteously; assist with gameplay experience.
- Provide outstanding customer service—enabling a fun, safe, and inclusive environment.
- Process game credits or tokens help with card or point system queries.
- ** Safety & Cleanliness**- Ensure the gaming zone stays neat, clean, and hazard-free.
- Encourage safe gameplay behavior and respond appropriately to customer conduct issues.

**Requirements**:
**Qualifications & Skills**
- Diploma,ITI, Any graduation
- Strong verbal communication ability, enthusiastic and customer-focused.
- Comfortable explaining game mechanics and instructing various age groups.
- Basic technical aptitude—confident in resetting or troubleshooting controllers and simple hardware issues.
- Reliable, responsive, and able to stand or walk for extended periods.
- Prior experience in retail, customer service, or an arcade/gaming environment is a plus.
- Flexibility to work evenings, weekends, and peak holiday shifts.

**Ideal Traits**
- Friendly, approachable, and patient—capable of engaging customers in an inviting manner.
- Energetic, quick learner with hands-on aptitude for equipment operation.
- Organized and safety-conscious—attentive to both customer flow and machine upkeep.
- Team player—able to collaborate smoothly with co‑workers across customer service or maintenance teams.

Qualifications & Skills : Diploma, ITI, Or Any Graduation

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