L1 IT Support- Application

6 days ago


Gurugram Haryana, India Stemz Healthcare Full time

**Application Support**:
**Ticketing System & Helpdesk**:
Manage incoming support requests via ticketing tool (e.g., ServiceNow, Jira, Freshdesk).

Prioritize, assign, and track tickets to resolution while maintaining communication with users.

Ensure detailed documentation of incidents, solutions, and change logs.

**SLA & TAT Management**:
Monitor and ensure compliance with SLAs and TATs for incident and request resolutions.

Generate and analyze regular reports on SLA metrics and identify areas for improvement.

**Voice Support & End-user Communication**:
Provide phone-based technical support for urgent issues and guidance for critical tasks.

Maintain a high level of customer service and professionalism in all communications.

**Collaboration & Escalation**:
Collaborate with cross-functional teams to resolve complex issues.

Escalate major incidents or recurring issues to appropriate teams for permanent fixes.

Pay: ₹15,000.00 - ₹20,000.00 per month

Shift:

- Day shift

Application Question(s):

- Do you knowledge of Voice Support?
- Do you knowledge of SLA and TAT?

Work Location: In person



  • Gurugram, Haryana, India Stefanini, Inc Full time

    **Responsibilities**: - Help resolve software and technical questions for the customer efficiently and effectively - Gather the required information necessary in order to best handle customer query and technical inquiries - Manage customer expectations regarding estimated response times for issue resolution - Meet SLAs like response and resolution times by...

  • L1 Desktop Support

    2 weeks ago


    Gurugram, Haryana, India TVS ELECTRONICS LIMITED Full time

    **Greetings from TVS Electronics!** **Role**: L1 Desktop Support **Location**: Sector - 32, Gurugram **Experience**: Minimum 2 Years **Key Requirements**: - Proficient in installing **Windows 7 and 10** operating systems. - Hands-on experience with, **Lotus Notes/Outlook Client**, **antivirus**, and **patch management client installations and...

  • Desktop Support L1

    2 weeks ago


    Gurugram, Haryana, India NTT DATA Full time

    **DT Support L1 Profile** **Experience** 3 -5 years of relevant experience **Office Time** 9:00 AM - 6:30 PM, Mon-Friday. Skeletal support for Saturday **Office Location** CNHi Gurgaon **Skills and** Manage the engineer teams for all covered technologies Ability to lead, motivate, and develop people in the competence area Supervise daily...

  • Desktop Support L1

    7 days ago


    Gurugram, Haryana, India NTT DATA Full time

    **DT Support L1 Profile** **Experience** 3 -5 years of relevant experience **Office Time** 9:00 AM - 6:30 PM, Mon-Friday. Skeletal support for Saturday **Office Location** CNHi Pune **Skills and** Manage the engineer teams for all covered technologies Ability to lead, motivate, and develop people in the competence area Supervise daily operational...

  • Application Support

    7 days ago


    Gurugram, Haryana, India 7N Full time

    **Required skill set**: - Excellent communication skills - L1/L2 support experience with European client - Experience in any batch management tool - Quick learner - Self-motivated - ITIL Experience would be a huge plus. **Desired technical skills**: - Scripting in PowerShell, Perl etc. - Basic knowledge of SQL and ORACLE database - Windows Server **About...


  • Gurugram, Haryana, India 10xgrowthaccelerator Full time

    **Job Title: Customer Success Associate - L1** **Location**: Gurugram (Work from Office) Priority: High **About the Role**: We are hiring Customer Success Associates (L1) to join our dynamic team in Gurugram. This role requires strong communication skills, prior international exposure, and technical support experience. As part of our customer success...


  • Gurugram, Haryana, India 10x Growth Accelerator Full time

    Job Title: Customer Success Associate - L1 Location: Gurugram (Work from Office) Priority: High About the Role: We are hiring Customer Success Associates (L1) to join our dynamic team in Gurugram. This role requires strong communication skills, prior international exposure, and technical support experience. As part of our customer success team, you will...


  • Gurugram, Haryana, India 10x Growth Accelerator Full time

    Customer Success Associate - L1 We are hiring **Customer Success Associates - L1** to join our dynamic team at Reach Mobile. This role requires strong communication skills, a customer-first mindset, and the ability to engage with international clients to deliver excellent support and service. **Key Responsibilities** - Act as the first point of contact for...


  • Gurugram, Haryana, India INK IT SOLUTIONS Full time

    Designation - Cloud Support Specialist (L1) Language Requirement - Spanish (Verbal & Written) Job Description: The primary responsibility of L1 support is to handle basic queries and resolve straightforward issues. These could include password resets, software installations, and general troubleshooting. Offering a quick and accessible solution for common...


  • Gurugram, Haryana, India 10 x growth accelerator Full time

    We are hiring **Customer Success Associates - L1** to join our dynamic team at Reach Mobile. This role requires strong communication skills, a customer-first mindset, and the ability to engage with international clients to deliver excellent support and service. **Key Responsibilities** - Act as the first point of contact for international customers,...