Merchant Success Associate

7 days ago

Surat Gujarat, India HulkApps Full time

**About us**

HulkApps is amongst the leading experts in Shopify, stretching across three continents and numbering more than 180 employees. We care about our merchants, partners, and employees, which are part of more than 100,000 businesses worldwide. We are the go-to destination for Shopify merchants that are looking to grow their business. With a perfect blend of creativity and technical expertise, we’ve built a strong community that believes in teamwork, communication, and pushing our limits each time for our customers.

**Roles and Responsibilities**
- Communicate with the team members on smaller issues and help solve small tasks.
- Help Project Managers with post-launch inquiries and working with appropriate team members such as Developers / Marketers to execute Post-Launch Support.
- Understand client requirements and help in troubleshooting.
- Help Plan Support Initiative and execute those tasks on a monthly and recurring basis.
- They will be the Point of Contract for our Support Manager, Mo, and help execute general issues that come up with any clients that are part of our Support Program.
- Should be able to support and communicate with the USA Team and Clients directly.

**Skills Required**:

- Excellent communication and fluency in English is a must.
- Must be familiar with coding basics (HTML, CSS)
- Must know how to use Google Suite Apps (Docs, Sheets, Slides, etc)
- Experience with Help Desk / Support in any of the following: Web Development / eCommerce (Premium), Software Development / Applications.
- Must be detail oriented.
- Must be able to quickly resolve issues and execute / plan / delegate promptly.

**Salary**: ₹25,000.00 - ₹120,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- with Shopify platform (preferred)
- in PHP Laravel (preferred)

**Language**:

- English (required)

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