Front Office Associate

2 days ago

Thiruvananthapuram Kerala, India Niraamaya Retreats,Kumarakom Full time

**About Us**:
Welcome to the world of Niraamaya Wellness Retreats, where we believe in the transformative power of wellness. Our retreats are designed to offer a wellness experience that goes beyond the ordinary. True wellness encompasses a holistic approach that encompasses the mind, body, and spirit. Therefore, we have created wellness programs that incorporate Ayurvedic treatments, yoga, meditation, and other healing practices that help you to achieve inner harmony, physical well-being and mental clarity.

At Niraamaya, we pride ourselves on being a community of wellness seekers who value personalized attention and care. Our experienced wellness experts are committed to helping guests achieve their wellness goals in a nurturing and welcoming environment. Wellness is not a destination but a journey, and our mission is to accompany you every step of the way.

**JOB DESCRIPTION**
Ensure to follow all the front office standard operating procedures and policies

Register guests and assigns rooms. Accommodates special requests whenever possible.

Assists in pre-registration and blocking of rooms for reservations.

Thoroughly understand and adheres to proper credit, check
- cashing, and cash handling policies and procedures.

Ensure proper take over and handing over and communicate guest feedbacks and other different issues to the superior

Understands room status and room status tracking.

Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.

Knows room locations, types of rooms available, and room rates.

Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

Updating of “C” Form for all the foreign nationals and update their passport and visa details in P.M.S.

Knows how to use front office equipment.

Process guest check-outs.

Uses proper telephone etiquette.

Reports any unusual occurrences or requests to the DM or AFOM.

Knows all safety and emergency procedures, is aware of accident prevention policies.

Maintains the cleanliness and neatness of the front desk area.

Create a positive hotel image in every interaction with internal and external customers


**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹17,000.00 per month

Schedule:

- Evening shift
- Monday to Friday
- Rotational shift
- Weekend availability

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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