Customer Care Executive

2 weeks ago

Gurgaon, India ZwickRoell Private Limited Full time

The Service Planner ensures proper planning & delivery of ZwickRoell customer support services in India, which demands result-oriented processes and practices, work with demanding targets to improve the reaction time for service delivery.

ONLY FEMALE CANDIDATES SHOULD APPLY FOR THIS ROLE

**Responsibilities**:

- Assure timely service delivery as per the customer contacts
- Schedule service activities in CRM system & plan the service delivery calendar for Annual Maintenance Contract, calibration, installation, warranty support etc.
- Analyse the current work force availability status & schedule the weekly/monthly visits as per priority.
- Monitoring & updating the service calendar daily in pulse to implement the new jobs or any change in plan
- Proper documentation records & storage e.g. visit reports, checklists in dossier file in file server.
- Coordinate with cross-functional groups to plan the service visits for spare, machine installation
- Preparation & submission of weekly reports for the service delivery to service manager
- Preparation & submission of monthly report on capacity utilization to service manager
- Apart from these, routine activities like smooth correspondence with order processing department
- Any other ad-hoc duty assigned by service manager.

**Education**
- College / University degree

**Experience**
- Prior experience of 3 - 4 years in customer support is a plus
- Minimum 1 year experience in customer service delivery

**Requirements**:

- Excellent written & verbal communication skills as this position must work seamlessly with customers
- Strong analytical capability to plan
- Proficiency with PC software and good knowledge of MS Office programs
- Task
- and deadline-oriented
- Must be a team player
- Ability to work under pressure
- Proficiency in English, Hindi & Tamil language
- Proficiency in German language would be advantageous
- 10% travel requirement

**Job Type**: Regular / Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Sec 61, Gurgaon, Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

**Speak with the employer**

+91 9150071783

  • Customer Care Executive

    2 weeks ago

    Gurgaon, India rekon Full time

    **We are Hiring Customer Care Executive for Gurgaon (Haryana) location !!!** **Job Role: Customer Care Executive** **Salary: 18-35 K** **Education: Graduate/Undergraduate** **Experience: Freshers are most welcome** **Require Skills**: - **Good Communication Skills**: - **Must be presentable**: - **Good convincing skills**: - **Need to energetic and...

  • Customer Care Executive

    3 days ago

    Gurgaon, India SOUL TREE Which is Sister Concern Company of Lotus Herbal Full time

    Greetings from Afond HR Services, We have an urgent opening for **One of the** **leading Beauty Brand for SOUL TREE, Which is sister Concern Company of Lotus Herbal **for Customer Care Executive **Here I have mentioned the company profile and Job profile. **Position**: **Customer Care ** **Executive.** **Location: Gurgaon.** **Experience**: **Min 2-3...

  • Customer Care Executive

    5 days ago

    Gurgaon, India Kalp Solutions Full time

    **Job Description: Customer Care Executive (German Speaker)** Position: Customer Care Executive (**German Speaker**) **Location: Gurgaon, India** **Responsibilities**: - Providing excellent customer service and resolving customer issues - Managing and maintaining customer data and information in the customer database - Assisting with sales and upselling...

  • Customer Care Executive

    5 days ago

    Gurgaon, Haryana, India FA GIFTS PRIVATE LIMITED Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Title: Customer Care ExecutiveCompany: FA Gifts Private LimitedLocation: C-2, Old DLF Colony, Sector 14, Gurgaon, HaryanaJob Description:FA Gifts Private Limited is seeking a dedicated and enthusiastic Customer Care Executive to join our team. The ideal candidate will be responsible for managing customer interactions, resolving issues efficiently, and...

  • Customer Care Executive

    2 weeks ago

    Gurgaon, Haryana, India ALLIANZ Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description : Assistance Coordinator Location: Gurgaon, India Allianz is the home for those who dare a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people both its 83 million private and corporate customers and its 142,000 employees Allianz fosters a culture...

  • Customer Care Executive

    2 weeks ago

    Gurgaon, Haryana, India ALLIANZ Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Description Assistance Coordinator Location: Gurgaon/India Allianz is the home for those who dare a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people both its 83 million private and corporate customers and its 142,000 employees Allianz fosters a culture...

  • Customer Care Executive

    2 weeks ago

    Gurgaon, Haryana, India ALLIANZ Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Assistance Coordinator Location: Gurgaon, India Allianz is the home for those who dare a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people both its 83 million private and corporate customers and its 142,000 employees Allianz fosters a culture...

  • Customer Care Executive

    2 weeks ago

    Gurgaon, India Molecular Quest Healthcare (P) Ltd Full time

    We are hiring for the post of customer care executive. FRESHERS with good fluency in English can also apply Location: Gurgaon sector 18 You need to respond and solve queries of customer, coordinate with different department and close the query in given TAT. ABLE TO CONVERT LEADS/POTENTIAL CLIENTS OR CUSTOMERS INTO SALES. **Salary**: ₹12,200.00 -...

  • Customer Care Executive

    2 weeks ago

    Gurgaon, India Contrista Private Limited Full time

    Hiring for the position of: Customer Care Executive (Voice/Non-voice) Work from Office Location : Gurugram Job details: - 24/7 Process - 6 days working - Rotational shifts Requirements: - Graduation in any stream - 1 Year of Customer Support Experience (preferred) - Excellent communication skills. **Salary**: ₹11,000.00 - ₹20,000.00 per...

  • Customer Care Executive

    2 weeks ago

    Gurgaon, Haryana, India Anny Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job descriptionWere Hiring: Customer Care Executive II Female Preferred onlyLocation : Gurugram |Experience: 1-3 Years |Industry : Fashion & LifestyleQualification-GraduateAbout ANNY :ANNY is a modern, fashion-forward brand redefining luxury in India. Were disrupting the market with globally inspired, premium-quality collections that are both trendy and...