Customer Relationship Executive
2 days ago
**Primary Responsibilities**
- **Complaints Management**
- Collects customer feedback
- Plans corrective action with CRM
- **Complaints Management**
- One point of contact for customer complaints by receiving customer complaints
- In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
- Ensure resolution of customer complaints within defined SLA
- Tracking of all complaints and ensure closure and take feedback after closure till satisfaction
- **Lost Case Analysis**
- Call lost/drop out customers and understand reason for closure
- Frame action plan with Service Manager, Workshop Manager and CRM
**Recruitment profile**
- **Educational Qualifications**:Diploma / Graduate / extensive technical experience
- **Industry**: Auto [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail
- **Minimum experience**:1 years preferably in Auto/customer relationship roles
- **Profile**: Strong focus on Customer Experience Management
- **Passions/ Interests**:NA
- **Competencies**:
- Customer Relationship Management
- Analytical Skills
- Technical Knowledge - Service
Pay: ₹8,000.00 - ₹11,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Leave encashment
- Paid sick time
- Paid time off
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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