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Customer Relationship Executive

2 weeks ago

Pathanamthitta, India Autobahn Trucking Corporation Pvt. Ltd Full time

Key Responsibilities:

- Maintain an up-to-date customer database and records in the system.
- Make service reminder calls to customers as per the defined process.
- Schedule and update service appointments during reminder calls.
- Conduct post-service feedback calls to customers as per the process.
- Answer incoming calls professionally, providing necessary information about products and services while obtaining complaint details.
- Keep accurate records of customer interactions, inquiries, complaints, comments, and actions taken.
- Follow up to ensure appropriate actions have been taken on customer requests and complaints.

Required Skills and Qualifications:

- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Ability to maintain detailed and accurate records.
- Proficiency in using customer relationship management (CRM) software.
- Ability to handle and escalate complaints effectively.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person