Customer Relationship Executive

9 hours ago


Pathanamthitta, India R3 Motors Full time

**Primary Responsibilities**
- **Complaints Management**
- Collects customer feedback
- Plans corrective action with CRM
- **Complaints Management**
- One point of contact for customer complaints by receiving customer complaints
- In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
- Ensure resolution of customer complaints within defined SLA
- Tracking of all complaints and ensure closure and take feedback after closure till satisfaction
- **Lost Case Analysis**
- Call lost/drop out customers and understand reason for closure
- Frame action plan with Service Manager, Workshop Manager and CRM

**Recruitment profile**
- **Educational Qualifications**:Diploma / Graduate / extensive technical experience
- **Industry**: Auto [4 wheeler preferred], Hospitality, Finance/ Insurance, Retail
- **Minimum experience**:1 years preferably in Auto/customer relationship roles
- **Profile**: Strong focus on Customer Experience Management
- **Passions/ Interests**:NA
- **Competencies**:

- Customer Relationship Management
- Analytical Skills
- Technical Knowledge - Service

Pay: ₹8,000.00 - ₹11,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



  • Pathanamthitta, India CII - Model Career Centre Full time

    Greetings from CII-MCC We are looking for Customer Relationship Executive Job role - Ensuring regular contact with existing clients to maintain our company's presence. - Repairing disengaged or fractured relationships. - Conducting in-depth needs assessments to better understand each client's requirements. **Salary : 10500 + Incentives.** **Qualification...


  • Pathanamthitta, India SS TVS Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    We are hiring for Customer Relationship ExecutiveInterested candidates can send your resume to Experience : Candidates with 0-5 yr of experience can apply .Should know basic of ExcelLocation : PathanamthittaRoles and Responsibility :Building and maintaining strong customer relationships through excellent communication and service.Identifying customer needs...


  • Pathanamthitta, India R3 Motors Full time

    **Primary Responsibilities** - **Complaints Management** - Collects customer feedback - Plans corrective action with CRM - **Complaints Management** - One point of contact for customer complaints by receiving customer complaints - In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker...


  • Pathanamthitta, India ZEAK US Full time

    Job Description: Service Marketing Relationship Executive **Location**: Kozhenchery **Qualification**: +2 or Graduation (preferably in Mechanical Domain) **Experience**: Minimum 2 years **Key Responsibilities**: - Develop and maintain strong relationships with clients to ensure customer satisfaction and loyalty. - Promote and market the company’s...


  • Pathanamthitta, India FINOVEST GROUP Full time

    We are in lookout for active and energetic sales personnel having minimum 6 months experience in NBFC/banking or any other similiar financial institutions. Targets & incentives are applicable **Job Types**: Permanent, Fresher **Salary**: ₹12,000.00 - ₹17,000.00 per month **Benefits**: - Paid sick time - Provident Fund Schedule: - Day...


  • Pathanamthitta, India SS HYUNDAI Full time

    We are hiring for **Customer Relationship Executive for Insurance!!!** Location **:Pathanamthitta** **Roles and Responsibility**: - Building and maintaining strong customer relationships through excellent communication and service. - Identifying customer needs and providing tailored solutions. - Resolving customer complaints and issues promptly and...


  • Pathanamthitta, India Innovsource Pvt Ltd Full time

    Branch Relationship Executive SBI Cards Credit Card Sales Salary : 19300+Fixed+ PF + ESI + Incentive Qualification : Degree Target oriented / Ready to work in the field(Hyper Markets, Malls, Premium stores etc) Experience : Freshers also can apply Age limit :30 Male/Female Locations: All Kerala vacancies are available. NB: Free hiring Role: Field...


  • Pathanamthitta, India Kuttikkatt Motors - A Volvo Eicher Commercial Vehicles Industry Dealership Full time

    **Tele calling** to customer and update the feedback. **Must have good communication skill.** **Time Management: M**ust manage time on priority **CRM Systems**: Familiarity with Customer Relationship Management (CRM) systems is often required for managing customer data and interactions. Prepare reports by collecting and analyzing customer...


  • Pathanamthitta, India Zeecon Engineering pte ltd Full time

    Branch Relation Executive for Financial institutions. Qualification: - Any degree - Good communication skill - ability to work smart and complete the works on time. - 1-3years experience preferred ( freshers also apply) **Job Types**: Full-time, Permanent, Fresher Pay: ₹19,000.00 - ₹24,000.00 per month **Benefits**: - Paid sick time - Provident...


  • Pathanamthitta, India CONNECTING 2 WORK Full time

    Job Description Job brief We are looking for an ambitious and energetic Business Development Executive to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships...