
Customer Relationship Executive
1 week ago
**Primary Responsibilities**
- **Complaints Management**
- Collects customer feedback
- Plans corrective action with CRM
- **Complaints Management**
- One point of contact for customer complaints by receiving customer complaints
- In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
- Ensure resolution of customer complaints within defined SLA
- Tracking of all complaints and ensure closure and take feedback after closure till satisfaction
- **Lost Case Analysis**
- Call lost/drop out customers and understand reason for closure
- Frame action plan with Service Manager, Workshop Manager and CRM
**Recruitment profile**
- **Educational Qualifications**:Diploma / Graduate / extensive technical experience
- **Industry**: Auto [4 wheeler preferred], Hospitality, Finance/ Insurance, Retail
- **Minimum experience**:1 years preferably in Auto/customer relationship roles
- **Profile**: Strong focus on Customer Experience Management
- **Passions/ Interests**:NA
- **Competencies**:
- Customer Relationship Management
- Analytical Skills
- Technical Knowledge - Service
Pay: ₹8,000.00 - ₹11,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Leave encashment
- Paid sick time
- Paid time off
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
-
Customer Relationship Executive
1 week ago
Pathanamthitta, India SS HYUNDAI Full timeWe are hiring for **Customer Relationship Executive!!!** Location **:Pathanamthitta** **Roles and Responsibility**: - Building and maintaining strong customer relationships through excellent communication and service. - Identifying customer needs and providing tailored solutions. - Resolving customer complaints and issues promptly and efficiently. -...
-
Customer Relationship Executive
1 week ago
Pathanamthitta, India CII - Model Career Centre Full timeGreetings from CII-MCC We are looking for Customer Relationship Executive Job role - Ensuring regular contact with existing clients to maintain our company's presence. - Repairing disengaged or fractured relationships. - Conducting in-depth needs assessments to better understand each client's requirements. **Salary : 10500 + Incentives.** **Qualification...
-
Customer Relationship Executive
3 days ago
Pathanamthitta, India R3 Motors Full time**Primary Responsibilities** - **Complaints Management** - Collects customer feedback - Plans corrective action with CRM - **Complaints Management** - One point of contact for customer complaints by receiving customer complaints - In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker...
-
Relationship Executive
7 days ago
Pathanamthitta, India Muthoottu Mini Financiers Ltd Full timeRelationship Executive As a part of this role, you would be responsible for the following: - Handling customers, Maintaining good relationship with clients. - Maintaining customers accounts by handling bulk cash. - Follow up on interest collection and NPA accounts. - Marketing activities. **Salary**: Up to ₹22,000.00 per month **Benefits**: - Cell...
-
Branch Relationship Executive
7 days ago
Pathanamthitta, India Innovsource Pvt Ltd Full timeOur Branch Relationship Officers are the first level of customer interaction who are **responsible for creating new client relationships as well as deepening our relationships with the existing clients by offering them other financial products**. WE ARE HIRING BRANCH RELATIONSHIP EXECUTIVE ( NATIONALIZED BANK INDIA ) QUALIFICATION ; DEGREE LOCATION ;...
-
Branch Relationship Executive
6 days ago
Pathanamthitta, India Global HR Full timeBranch Relationship Executive Responsibilities; *Maintain excellent communication and interpersonal skills. *Maintain accurate records of customer interactions. *Provide feedback to the management regarding customer concerns and issues. *Ability to handle difficult situations with patience and professionalism. Qualifications; *Any degree or any...
-
Customer Relationship Executive
2 weeks ago
Pathanamthitta, India FINOVEST GROUP Full timeWe are in lookout for active and energetic sales personnel having minimum 6 months experience in NBFC/banking or any other similiar financial institutions. Targets & incentives are applicable **Job Types**: Permanent, Fresher **Salary**: ₹12,000.00 - ₹17,000.00 per month **Benefits**: - Paid sick time - Provident Fund Schedule: - Day...
-
Customer Relations Executive- Insurance
2 weeks ago
Pathanamthitta, India SS HYUNDAI Full timeWe are hiring for **Customer Relationship Executive!!!** Location **:Pathanamthitta** **Roles and Responsibility**: - Building and maintaining strong customer relationships through excellent communication and service. - Identifying customer needs and providing tailored solutions. - Resolving customer complaints and issues promptly and efficiently. -...
-
Branch Relationship Executive
1 week ago
Pathanamthitta, India Innovsource Pvt Ltd Full timeBranch Relationship Executive SBI Cards Credit Card Sales Salary : 19300+Fixed+ PF + ESI + Incentive Qualification : Degree Target oriented / Ready to work in the field(Hyper Markets, Malls, Premium stores etc) Experience : Freshers also can apply Age limit :30 Male/Female Locations: All Kerala vacancies are available. NB: Free hiring Role: Field...
-
Relationship Executive
1 week ago
Pathanamthitta, India QUESS CORP LTD Full timeGreetings from Quess Corp Ltd!!! We are looking for a enthusiastic relationship associates for Kottayam location. Experience : Freshers Salary : 21 k and other benefits. Qualification: Plus Two and above. Driving licence and bike Driving licence and bike mandatory. **Salary**: ₹21,000.00 - ₹300,000.00 per month **Benefits**: - Cell phone...