Customer Care Executive- Bpo

7 days ago

Bhubaneswar Orissa, India thinkbiz consulting Full time

Job Title: Customer Service Representative

Location: Maitree Vihar, Bhubaneswar, Odisha-751023

Fresher and Experienced : Both are welcome to apply

**Job Description**:
Key Responsibilities:

- Handle inbound and outbound customer calls professionally.
- Resolve customer complaints, queries, and provide accurate information.
- Ensure timely follow-ups and escalation of critical issues when required.
- Maintain a high level of customer service standards.
- Adhere to company policies and procedures while delivering solutions.
- Document customer interactions and feedback for process improvement.
- Meet performance metrics such as call quality, resolution time, and customer satisfaction.

Eligibility Criteria:

- Fluent in

English (spoken and written) with strong communication skills.
- Ability to work in rotational shifts (including night shifts).
- Basic computer knowledge and familiarity with CRM tools is a plus.
- Strong problem-solving skills and a customer-centric approach.
- Cab facility

available for night shifts (range: 10 to 20 km)
- 6 working days with 1 rotational week off

F2f interview

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 9205936567

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