Front Office Supervisor

17 hours ago

Jaipur, India Aman Full time

Aman:
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ - a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality - fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit - exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners - taking the charge, leading by example and an immense sense of pride in their work.

Celebrate communities - ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

**Location**:
This position is located at our property Amanbagh, Jaipur, Rajasthan, India

Overview:
The Front Office Supervisor will oversee and assist guest service assistants in the performance of their job duties. She is responsible to train new colleagues in the Amanbagh’s guest service policies, procedures, and best practices, to organize and oversee the schedules and work of assigned staff, to conduct performance evaluations that are timely and constructive.

**Responsibilities**:

- Manage a team of assigned guest service assistants and ensures they comply with company guidelines particularly related to quality of service
- Monitor or reviews calls or other correspondence between guest service assistant and guests
- Ensure that guest service assistants are informed about changes to company products and services
- Collect data and prepares reports on guest requests and inquiries
- Prepare knowledge-based documents such as summaries and responses to frequently asked questions
- Identify opportunities to update or improve guest service procedures and makes recommendations to the Front office manager or other appropriate staff
- Assist with budget preparation for the guest service department
- Perform other related duties as assigned

Qualifications:

- Excellent management and supervisory skills
- Excellent verbal and written communication skills
- Extensive knowledge of guest service procedures and principles
- Organized with attention to detail
- Ability to resolve guest complaints and issues while maintaining a professional and calm demeanor
- Ability to coach and mentor guest service team
- Proficient in Microsoft Office Suite or related software

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