Xstore Consultant-l3 Support

2 days ago

Bengaluru, India Logic Full time

**Job Information**:
Geo/Territory
- Offshore

Work Experience
- 3-5 years

Job Opening Status
- In-progress

Industry
- IT Services

State/Province
- Karnataka

City
- Bangalore

Zip/Postal Code
- 560103

Country
- India
- Study the business issues and come-up with recommendations to fix the same.
- Maintaining Service Level Agreements (SLAs) for issue resolution, system availability, system/ batch health check-up, maintenance activity, reporting and follow-ups
- Providing L2/L3 support which includes fixing of medium and high priority issues impacting the business.
- Mentor and support new team members both functionally and technically and guide them about the business processes involved in on Oracle Retail Xstore Modules
- Facilitate the logging, reporting and resolution of product related issues
- Complete required weekly administrative tasks including, individual status report and time and expense entry

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