Oracle Xstore Support

1 week ago

Bengaluru, India Infogain Full time

Oracle Xstore Support Professional (L2/L3) Job Location: Bangalore/Pune/Mumbai/Noida/Gurgaon/Kochi Ready to work in CST Time zone We will consider only Immediate joiners Job Responsibilities: The Support Specialist will be providing production support for a major specialty retailer based in US. Support will focus around Xstore/Xcenter environments along with existing integrations including JDA, financial systems, and other products. This position will be troubleshooting application and integration issues, documenting issues and defects. Must be familiar with T-Sql and Python. Required Skills: - Minimum of 3 years experience in a customer/user support role. - Minimum 2 years knowledge of Retail POS systems on Micros Xstore - Knowledge in SQL server 2012 or 2016 and database’s - Knowledge of Xstore functionality, configuration and structure - Strong customer service, verbal and written communication skills required. - Troubleshooting skills required. - Strong interpersonal communication and customer service skills - Ability to quickly learn business applications and apply this knowledge to assist end users. - Proficient in Windows 10 and use of the Internet. - Must have the ability to multi-task and work well in a fast paced team environment. - Must have strong analytical and problem solving skills. - Ability to maintain a friendly, upbeat and positive attitude. Responsibilities: - Agent receives and tracks trouble tickets, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved/closed out within the SLA’s in the ticketing system. - Provides support to corpate and store employees on Xstore, XCenter , and in-house integrations. - Tracks, takes ownership of issues, Resolves issues and promotes end-user satisfaction; tracks activities of technical support specialists to whom tickets were assigned. - Works with Store support, IT helpdesk, and other escalation points to resolve technical issues. - Provides Remote Access Support through various VPN connections. - Provides a high level of customer service in a fast-paced environment with phone calls, emails, and messaging. - Follows up with existing tickets/inquiries, as appropriate. - Accurately classifies and records details of inquiries into a web-based ticketing system. - Effectively manages/prioritizes time to ensure that minimum Service Levels are met and/or exceeded.

  • Oracle Xstore Support

    1 week ago

    Bengaluru, India Infogain Full time

    Oracle Xstore Support Professional (L2/L3) Job Location: Bangalore/Pune/Mumbai/Noida/Gurgaon/Kochi Ready to work in CST Time zone We will consider only Immediate joiners Job Responsibilities: The Support Specialist will be providing production support for a major specialty retailer based in US. Support will focus around Xstore/Xcenter environments along with...

  • Oracle Xstore Support

    1 week ago

    Bengaluru, India Infogain Full time

    Oracle Xstore Support Professional (L2/L3)Job Location: Bangalore/Pune/Mumbai/Noida/Gurgaon/KochiReady to work in CST Time zoneWe will consider only Immediate joinersJob Responsibilities:The Support Specialist will be providing production support for a major specialty retailer based in US. Support will focus around Xstore/Xcenter environments along with...

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    Bengaluru, India Infogain Full time

    Oracle Xstore Support Professional (L2/L3)Job Location: Bangalore/Pune/Mumbai/Noida/Gurgaon/KochiReady to work in CST Time zoneWe will consider only Immediate joinersJob Responsibilities:The Support Specialist will be providing production support for a major specialty retailer based in US. Support will focus around Xstore/Xcenter environments along with...

  • Oracle Xstore Support

    2 days ago

    Bengaluru, India Infogain Full time

    Oracle Xstore Support Professional (L2/L3) Job Location: Bangalore/Pune/Mumbai/Noida/Gurgaon/Kochi Ready to work in CST Time zone We will consider only Immediate joiners Job Responsibilities: The Support Specialist will be providing production support for a major specialty retailer based in US. Support will focus around Xstore/Xcenter environments along with...

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    Bengaluru, India Whatjobs IN C2 Full time

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  • Oracle Xstore Support

    1 week ago

    Bengaluru, India Infogain Full time

    Oracle Xstore Support Professional (L2/L3)Job Location: Bangalore/Pune/Mumbai/Noida/Gurgaon/KochiReady to work in CST Time zoneWe will consider only Immediate joiners Job Responsibilities:The Support Specialist will be providing production support for a major specialty retailer based in US. Support will focus around Xstore/Xcenter environments along with...

  • Oracle Xstore Support

    1 week ago

    Bengaluru, India Infogain Full time

    Oracle Xstore Support Professional (L2/L3)Job Location: Bangalore/Pune/Mumbai/Noida/Gurgaon/KochiReady to work in CST Time zoneWe will consider only Immediate joinersJob Responsibilities:The Support Specialist will be providing production support for a major specialty retailer based in US. Support will focus around Xstore/Xcenter environments along with...

  • Oracle Xstore Support

    1 week ago

    Bengaluru, India Infogain Full time

    Oracle Xstore Support Professional (L2/L3)Job Location: Bangalore/Pune/Mumbai/Noida/Gurgaon/KochiReady to work in CST Time zoneWe will consider only Immediate joiners Job Responsibilities:The Support Specialist will be providing production support for a major specialty retailer based in US. Support will focus around Xstore/Xcenter environments along with...