Telecalling

2 weeks ago

Kengeri Bengaluru Karnataka, India Hexin Designers Full time

**Telecaller - Roles & Responsibilities (Interior Design Industry)**
**1. Lead Generation & Follow-Up**
- Call potential clients who have shown interest via website, ads, or referrals.
- Explain company services like home/office interiors, renovation, and turnkey solutions.
- Maintain daily call logs and update the CRM system with client responses.

**2. Customer Interaction**
- Engage politely and professionally with clients to understand their needs.
- Answer initial queries related to interior design services, pricing, and timelines.
- Educate clients about free consultations, design portfolio, and site visits.

**3. Appointment Scheduling**
- Coordinate and fix appointments for design consultation or site visits.
- Ensure proper follow-up for rescheduling or missed appointments.

**4. Coordination with Sales/Design Team**
- Pass qualified leads to the sales/design team for further follow-up.
- Track status of leads and support in the conversion process.

**5. CRM & Database Management**
- Update and maintain accurate records of customer details and interaction history.
- Classify leads as hot, warm, or cold based on interest level.

**6. Feedback Collection**
- Collect feedback post-interaction or project handover, when required.
- Help improve client satisfaction and understand areas of improvement.

**7. Reporting**
- Submit daily/weekly reports on number of calls made, leads generated, and follow-ups.

**Skills Required**:

- Excellent verbal communication in local language, English, and/or Hindi.
- Strong listening skills and patience.
- Basic computer knowledge (Excel, CRM tools).
- Pleasant and persuasive tone.

**Job Types**: Full-time, Fresher

Pay: ₹9,307.72 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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