Customer Service Executive

6 days ago

Noida Uttar Pradesh, India British Council Full time

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

**We connect. We inspire.**

**Pay Band**:4 / H

**Country/Location**:Noida, India

**Department**:GSS English & Exams (English Operations)

**Contract Type**:Fixed Term Contract - 1 year

**Closing Date**:Wednesday, 12th November 2025- 23:59 Malaysia Time (GMT +8)

**Role Purpose**

The Sales and Customer Experience Executive for English Online is responsible for delivering exceptional customer service and support, helping learners navigate and maximize the 100% online course experience. The role ensures timely resolution of service requests, supports potential and existing customers to drive sales and registrations, and captures customer insights through systems like Salesforce CRM to continuously enhance the overall customer experience.

**Role Accountabilities**

**Role specific skills, knowledge and experience**

**Further Information**

Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.

Education: A graduation, diploma, or equivalent qualification is required, or at minimum, at least two years of relevant work experience.

Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. There is no hybrid work arrangement for this position and it requires working onsite five days a week.

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity and Inclusion Statement**

**Safeguarding Statement**

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

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