Process Executive

2 days ago

Khairatabad Hyderabad Telangana, India DIV International Technology Services Pvt Ltd Full time

**Key Responsibilities**:

- **Process Management**:

- Handle end-to-end execution of assigned business processes.
- Ensure adherence to established guidelines, policies, and procedures.
- Identify process gaps and suggest improvements for better efficiency.
- **Data Management**:

- Accurately input, update, and maintain data in business systems.
- Ensure data integrity and perform regular quality checks.
- Generate reports and provide insights based on data analysis.
- **Customer Support & Interaction**:

- Serve as a point of contact for internal and external stakeholders.
- Address customer queries, requests, and concerns efficiently.
- **Compliance & Quality Assurance**:

- Ensure processes comply with industry regulations and company policies.
- Monitor process performance against key performance indicators (KPIs).
- Assist in audits and compliance checks when required.
- **Collaboration & Coordination**:

- Work closely with cross-functional teams to resolve process-related issues.
- Coordinate with team members to achieve business goals and deadlines.
- Assist in training new team members on processes and best practices.
- **Reporting & Documentation**:

- Prepare regular reports on process performance and operational metrics.
- Maintain documentation of process changes and standard operating procedures.
- Support management in decision-making through data-driven insights.

**Required Skills & Qualifications**:

- **Education**:

- Bachelor’s degree in Business Administration, Commerce, Operations, or a related field.
- Relevant certifications in process management (e.g., Six Sigma, Lean) are a plus.
- **Experience**:

- 1-3 years of experience in a similar role (BPO, KPO, Operations, or Process Management).
- Freshers with strong analytical and communication skills are also encouraged to apply.
- **Skills**:

- Strong problem-solving and analytical skills.
- Excellent written and verbal communication skills.
- Proficiency in MS Office (Excel, Word, PowerPoint) and business process tools (CRM, ERP).
- Attention to detail and strong organizational abilities.
- Ability to work independently and collaboratively in a team environment.

**Key Competencies**:

- Process-oriented mindset with a focus on continuous improvement.
- Time management and ability to multitask efficiently.
- Adaptability to changing business needs and dynamic work environments.
- Strong customer service orientation and interpersonal skills.

**Preferred Qualifications**:

- Experience in handling business process outsourcing (BPO/KPO) operations.
- Knowledge of process automation tools and techniques.
- Familiarity with industry-specific processes (e.g., healthcare, finance, retail).

**Career Growth & Opportunities**:
As a Process Executive, you will have the opportunity to advance into roles such as **Senior Process Executive, Process Lead, or Operations Manager**, based on performance and experience.

**Salary**: Competitive and based on experience.

**Benefits**: Health insurance, performance incentives, professional development opportunities.

**Work Schedule**: Flexible/Fixed shifts (based on business requirements).

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,051.14 - ₹33,014.25 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9113757037

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