Customer Service Representative
1 week ago
_A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product which the company sells. They provide support to customer against the queries raised against purchases._
- _Manage large amounts of incoming phone calls_
- _Manage and respond to customer queries on company website, WhatsApp & other E commerce platforms._
- _Identify and assess customers’ needs to achieve satisfaction_
- _Build sustainable relationships and trust with customer accounts through open and interactive communication_
- _Provide accurate, valid and complete information keeping the company policies into account._
- _Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution._
- _Accelerate critical complaints / queries to Seniors._
- _Maintain records of the conversations with the customer and analyze the data. Share reports with the Manager._
- _Follow communication procedures, guidelines and policies_
- _Upsell other products wherever possible._
- _Also, be well-read on company policies and the website for FAQs or policy related answers._
- _Write and submit timely reports on performance, customer communication and queries_
- Requirements: _
- Monday to Saturday working_
- Good Communications Skills_
- Problem Solving Skills_
**Salary**: ₹14,000.00 - ₹22,000.00 per month
Schedule:
- Day shift
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