Implementation Coordinator

TMF Group helps its clients operate internationally and ‘belong’ wherever they are in the world. Our work includes helping companies of all sizes with business services such as HR and payroll, accounting and tax, corporate secretarial, global governance and administration and fiduciary services for structured finance, private equity and real estate investments.

**Job Position**:
Implementation Coordinator
- Regionally located - Global responsibilities_

Job Purpose:
We are looking for a passionate Implementation Coordinator to administer and organize various types of client implementation projects involving digital client facing platforms such as KRAIOS, Data Translation Services and/or TMF Horizon. This can range from simple planning activities to more complex implementation & program planning, and status reporting, depending on which Digital Client Platform the client has purchased.

The Implementation Coordinator’s responsibilities include working closely with our Sales Leads, the Implementation & Onboarding team and the Digital Client Platforms Implementation teams to prepare comprehensive client implementation plans, including resource planning, timeframes and budgets for projects. You will perform various tasks, like planning, schedule and risk management, internal and external client update calls, along with administrative and reporting duties, like maintaining project documentation and handling related queries.

To succeed in this role, you should have excellent time management and communication skills, as you’ll collaborate with clients and internal teams to deliver results on deadlines.

Ultimately, the Implementation Coordinator’s duties are to ensure that all implementations are planned (and sometimes replanned), contacted and completed on plan, within budget and meet high quality standards.

Key Responsibilities:

- **Creation of implementation schedules, resources and relevant implementation information**
- **Liaising with Sales Leads, clients and other internal teams to identify and define project requirements, scope and objectives**
- **Liaising with various internal teams to identify the pipeline, capacity planning and targets**
- **Coordinate seamlessly between Digital Client Platforms Implementation team and others**
- **Informing implementation team leads / managers about technological, planning or communication difficulties of client**
- Ensuring that clients’ needs are met as the project evolves
- Break projects into doable actions and set timeframes
- Assign tasks and deliverables to internal team members
- Collect status updates, update implementation plans and prepare status updates
- Analyze risks and opportunities
- Monitor project progress and ensure that any issues that arise are being handled
- Act as the point of contact and communicate project status to all participants
- Work with the project members to eliminate blockers
- Add new records and maintain the Implementation Status Monitor to have global overview of all pipeline and ongoing implementations
- Ensuring projects adhere to set processes and frameworks and all documentation is maintained appropriately for each client and project.
- File all appropriate legal paperwork once client has signed (eg. MSA’s, SOW’s and Solution Overviews)
- Manage team members in the team
- Create and maintain comprehensive project planning methodology, documentation, processes, templated plans and reports
- Ensure standards and requirements are met through conducting quality assurance tests
- Create periodic management reports on pipeline, capacity planning and implementation progress

Key Requirements:

- Solid organizational skills, including multitasking and time-management
- Strong client-facing and teamwork skills
- An ability to prepare and interpret Gantt charts, implementation/project schedules and step-by-step action plans
- Familiarity with risk management and quality assurance control
- Bachelor’s degree in business or related field of study
- Minimum of three years’ experience in related field
- Exceptional verbal, written, presentation and reporting skills
- Ability to work effectively both independently and as part of a team
- Can work well in multi-disciplinary global teams
- Ability to work on tight deadlines and high-volume work

Qualifications / Experience:

- Proven work experience as an Implementation/Project Coordinator or similar role
- Experience in project management, from conception to delivery
- Highly proficient in the use of Microsoft Applications (Project, Word, PowerPoint, Excel, Outlook, Teams, SharePoint, PowerBI) with the ability to develop reports.

Ideally would also:

- Besides English speak an additional language like Spanish, Portuguese and/or Chinese.
- Support Global Talent Development in assigned projects, as requested.
- PMP / PRINCE2 certification is a plus
- A background in Payroll Services is a plus

**Make an impact**

Our global presence in more than 80 countries allows yo