IT Technician

7 days ago

Delhi, India DS Techworks Solutions Pvt Ltd Full time

IT Support Technician - Onsite
Technology, End-user Support & Enablement would be part of team responsible to managing Onsite IT infrastructure in close working with the team.

Focus will be on providing on the ground support for end user workplace services, datacentres, projects, asset management, procurement and VIP users.

The team will also be called on to support remote support desks for tasks that require onsite intervention and also for critical incidents that impact the business unit and operations.

Key Responsibilities:

- Provide onsite support to all supported Transport & Logistics brands and business Units (as appropriate) for incidents / requests assigned to the Onsite Technology
- Directly responsible for activities pertaining to Asset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs, Laptops, Printers, Servers)
- Support and advice for Facilities Management/Office Services regarding office move planning
- SupportHardware and Software asset management/tracking/auditing for devices not connected to the network and according to Techworks processes
- Engage with business to conduct IT clinics / trainings as appropriate - LAN cabling troubleshooting and coordinate for troubleshooting other local IT infrastructure issues
- On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
- Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed - this will require some travel)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹8,086.00 - ₹39,042.07 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Day range:

- Monday to Friday

Shift:

- Day shift

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

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