Customer Success

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Learn more about our cultural attributes

At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. The internship is designed not only for you to do great work with the opportunity to learn and grow, but to experience our culture full of diverse community connection, executive engagement, and memorable events

**Responsibilities**:
**Partner Development Manager**

**Responsibilities**:

- Microsoft Business Leader_- Supports the creation of a strategic vision rooted to the partners impact and potential and builds a general understanding of the partners business. Generally serves partners that are smaller or startups. Shadows other managers to learn how to share the value of partnering with others
- Partner Transformation_ - With assistance, supports Business Design briefings advising partner leadership on building a high-impact Microsoft Services practice. Develops and executes foundational partner business plans that support growth in partner business. Considers short
- and long-term goals.
- Partner Sales and Consumption - _Supports building a sales plan with others, asks about the partner's pipeline and helps to review partner's pipeline, top deals, and overall consumption targets. Learns how to coach the partner of top deals and ensures close alignment between the partners' sales team, channel managers, and other relevant teams.

**Account Management**

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**Responsibilities**:

- Customer Engagement _- Builds connections with executives and business and technical decision makers in the assigned accounts to establish trust and credibility in future interactions. Liaises with customers during interactions, focuses on consistently addressing their technical and business needs, explains technical concepts relevant to the customer, and connects the customer to Microsoft executives
- Account Management-_ Manages and executes plans for multiple accounts to ensure Microsoft targets and customer business needs are met. Coordinates with specific account management teams on plan execution and drives accountability to deliver on account plans. Orchestrates extended team and embraces partners to scale business. Ensures sales consumption and adoption goals on target
- Sales Excellence_- Seeks feedback from customers (both formal and informal) of assigned accounts to identify and understand the drivers of satisfaction and establishes action plans to improve their overall experience. Leverages internal resources to support customer needs

**Partner Account Management**

**Responsibilities**:

- Business Development_ - Builds trusting relationships with partners to grow business and develop deep understanding partner priorities, strategies, and goals and how they align with Microsoft’s. Understands markets and partner trends and develops connections with key market players to close and execute on business opportunities
- Relationship Building and Management_ - Collaborates with internal teams (e.g., category, specialist sales, marketing) to support partners. Shares overall business plans with relevant stakeholders.
- Account Management -_ Works with internal stakeholders and partners under guidance of team members to develop joint business plans that generate revenue for the partner and Microsoft. Considers short
- and long-term goals.
- Market / Partner Readiness_- Consults with leaders and internal stakeholders to define activities and expectations to meet Microsoft and partner sales goals as well as develop go-to-market and co-selling strategies with partners to meet sales goals.

**Solution Area Specialists**

**Responsibilities**:
Scaling and Collaboration - Collaborates with One Commercial Partner (OCP) and other assigned partners to cross-sell and up-sell products, solutions, and services. Understands the ecosystem of the partners in a solution area

Technical Expertise -Learns about direct competitors for the assigned products, solutions, and/or services. Collaborates with the 'compete' global black belts (GBB) to execute on strategies that position Microsoft favorably against competitors

Sales Excellence
- Seeks client feedback (both formal and informal) to identify and understand the drivers of satisfaction and execute plans to maintain and continue to build on it, and to identify and understand the drivers of dissatisfaction, determine the root cause of problems, and esta