Process Executive

2 weeks ago

Noida Uttar Pradesh, India TheraYog Full time

**Process Executive (IT & Business Ops)**

TheraYog is dedicated to providing holistic wellness solutions through digital platforms. Our mission is to empower individuals to achieve their optimal health and well-being. At TheraYog, our core values include integrity, innovation, and customer satisfaction. The role of the Operations Executive is crucial in upholding these values and ensuring the seamless functioning of our business operations.

**Job Summary**

**Key Responsibilities**
- **Handling Customer Escalations**:

- **Database Management**:
Maintain and organize operational databases to ensure accuracy and accessibility.
- **Transactional Support**:
Assist in the transaction processes for purchasing digital products and services.
- **Software Proficiency**:
Utilize various software tools efficiently, including:

- CRM systems
- LMS (Learning Management Systems)
- HMS (Hospital Management System)
- Microsoft Excel and Google Sheets
- Pabbly/Zapier or any other for similar automation tool (preferred)

**Additional Responsibilities**:
**Process Improvement**:

- Continuously analyze operational processes and workflows to identify inefficiencies or bottlenecks.
- Propose and implement strategies for process improvement to enhance overall productivity and service delivery.

**Vendor and Partner Coordination**:

- Collaborate with external vendors, suppliers, and service providers to ensure timely delivery of products and services.
- Manage and track agreements, renewals, and compliance with vendors.

**Data Analysis & Reporting**:

- Collaborate with the Data analytics team and present insights and recommendations to management to support data-driven decisions.

**Risk Management**:

- **Assist in managing operational risks, conducting regular audits of processes and transactions.**

**Project Management Support**:

- **Assist in the planning and execution of business projects, including product launches and service updates.**
- **Qualifications**_

**Degree**:
**BCA or B.Tech. (Tech Background is mandatory)**

**Experience**:
3-6 Years

**Additional Qualifications**:

- _**Proficiency with technology and software tools.**_
- _**Strong multitasking abilities.**_

**Desired Skills and Attributes**
- Strong communication skills for effective customer interactions.
- Excellent problem-solving abilities.
- Attention to detail and strong organizational skills.
- Ability to work collaboratively within a team.

Pay: ₹25,000.00 - ₹45,000.00 per month

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (required)
- Microsoft Excel: 3 years (preferred)

Work Location: In person

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