Coe - Unsecured Assets-customer Experience

1 week ago

Thane, India Kotak Mahindra Full time

Job Role
- Responsible for managing a team/ teams of professional Customer Experience Officers in a challenging and customer driven environment
- Responsible to deliver Center of Excellence in Investment - Unsecured Assets (PL,CC) tele-sales
- Ensuring strict adherence to service and quality benchmarks, and world class service experience for customers

**Job Description**:

- Minimum 4 to 5 years of relevant experience in cross selling of financial products esp. Unsecured Assets (PL,CC) and at least three years in managing a team.
- Relevant experience in Unsecured Assets (PL,CC) tele-sales
- Experience of handling various service/sales related campaigns.
- Good communication skills
- Leadership skills
- Thorough overall understanding of banking
- Anticipates, understands and addresses the changing needs of customers.

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