People Support Services Partner

Location: Noida Berger Tower, India

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.

**Key Responsibilities & Accountabilities**

**Case Management**:

- Respond to a wide variety of employee queries.
- Thoroughly document inquiries via the case management tool to ensure required information is recorded accurately in accordance with policies and practices.
- Track and follow up on employee-related matters.
- Ensure SLA’s are followed and met.

**Onboarding**:

- Complete and track new hire activities from offer letter creation through the end of their onboarding.
- Initiate any business-specific tasks required during the onboarding process.
- Coordinate immigration and relocation processes and interact with immigration consultants and vendors to establish correct documentation, procedures, and requirements for external hires.
- Communicate with the new hire regarding next steps, outstanding actions, and any questions they may have.
- Support the Talent Acquisition Team with any requisition corrections or troubleshoot any difficulties.
- Track and monitor probation completion.

**HRIS**:

- Ensure integrity and quality of data in the HRIS databases as well as in the Case Management System.
- Support HRIS data records and workflow pertaining to employees and ensure entries are timely, accurate and consistent in relation to employee data.
- Support generation of standard HRIS reports as requested.
- Participate with testing in instances for new HRIS rollouts.

**Employee Data Management**:

- Ensure integrity and quality of data in the HRIS databases as well as in the Case Management System.
- Support HRIS data records and workflow pertaining to employees and ensure entries are timely, accurate and consistent in relation to cost center transfers, collective agreements, etc.
- Review employee transactions and generate appropriate documents and letters as needed.
- Escalate any Tier 2 HRIS issues to the relevant team.

**Training**:

- Update available courses and training records in the Learning Management System (LMS).
- Assist employees and managers in the use of the LMS.
- Schedule requested trainings.
- Assist in preparing training materials as needed for internally hosted events.
- Manage procurement requisitions and invoicing related to courses and training materials.

**Talent and Performance**
- Generate reports as required
- Support transactions in Workday to support processes
- Support manager and employees on process queries

**Offboarding**
- Coordinate and trigger voluntary post-termination activities such as post-termination letters and departure checklists
- Complete all post termination actions e.g enrolling in alumni networks, removal from any assigned future events
- Consolidate exit insights results

**Other**:

- Initiate employee notifications as required.
- Prepare various employee letters in a timely manner outside of the HRIS workflow (letter of employment/employment verification, invitation letters, salary and merit letters etc.).
- Participate in audits as needed (probation, data checks).
- Contribute to the development of HR process documents and employee reference materials.
- Maintain knowledge of company and departmental policies and procedures.
- Support Thales’ HR department with special projects, mass communications, and other duties as needed and assigned.

**Experience and Skills**

**Essential**

3
- 9 years of experience working in HR or an administrative support role or a University Degree or Diploma in Human Resources or a related field
- Proficient in English (both written and oral).
- Ability to work well and collaborate in a team environment.
- Strong organizational skills.
- Ability to handle situations tactfully when dealing with customers.
- Ability to prioritize duties during periods of high volume and meet deadlines in a fast-paced environment.
- Strong time management skills (meeting SLAs).
- Discretion to deal with personal and confidential information with sensitivity and tact.
- Adaptable to changing business practices.
- Proficient with Microsoft Outlook, Excel and Word.
- Strong attention to detail.
- Solid critical thinking skills.

Highly Desirable
- Prior experience with ServiceNow or another HR case management tool.
-