Housekeeping Desk Attendant

2 days ago


Kottayam, India Kumarakom Lake Resort Full time

**1. Coordination & Communication**:

- Act as the main communication link between housekeeping, front office, maintenance, and other departments.
- Assign and track room cleaning tasks to housekeeping staff through the housekeeping management system or manual logs.
- Handle guest requests related to housekeeping, such as extra amenities, special cleaning, or laundry services.
- Maintain constant communication with housekeeping supervisors to ensure smooth operations.

**2. Room Status & Inventory Management**:

- Monitor and update the room status in coordination with the front office.
- Ensure vacant, occupied, and out-of-order rooms are properly tracked.
- Keep a record of lost and found items and ensure proper handling and storage.
- Maintain an inventory of housekeeping supplies and coordinate replenishment when necessary.

**3. Administrative & Record Keeping**:

- Maintain daily housekeeping reports and logbooks.
- Document complaints, maintenance requests, and follow up until resolved.
- Prepare duty rosters for housekeeping staff as per operational requirements.
- Assist in compiling housekeeping performance reports and shift summaries.

**4. Guest Service & Issue Resolution**:

- Address and escalate guest complaints or special housekeeping requests.
- Ensure timely response to guest needs and maintain service standards.
- Coordinate deep cleaning and special projects as per schedule.

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹23,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

Work Location: In person



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