Front Office Assistant

21 hours ago

Kottayam, India Karma Chakra Resort,Kumarakom, Kerala Full time

**Job Summary**:
**Key Responsibilities**:

- Greet guests with a warm and friendly demeanor upon arrival and departure.
- Perform check-in and check-out procedures efficiently.
- Manage reservations and room assignments using hotel software.
- Answer phone calls and respond to guest inquiries in a courteous manner.
- Handle guest complaints and issues promptly, escalating when necessary.
- Maintain accurate records of bookings, payments, and guest details.
- Assist in concierge services such as arranging transportation, restaurant reservations, and local recommendations.
- Ensure the front desk area is clean, organized, and welcoming.
- Collaborate with housekeeping and maintenance teams to ensure guest requests are fulfilled.
- Adhere to hotel policies, procedures, and safety regulations

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹16,000.00 per month

**Benefits**:

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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