Front Office Associate
5 days ago
**We are looking for Front Office Associate who is responsible for providing excellent customer service, managing guest check-ins and check-outs, handling reservations, and assisting with various guest needs.**
- Min 02 yrs Experience in a reputed Hotel.
- Manage front desk operations, including answering phones, handling guest inquiries, and coordinating with other departments.
- Taking and managing reservations, including booking changes and cancellations.
- Handling guest check-ins and check-outs, verifying reservations, collecting payments, and issuing keys.
- Providing information about the hotel, local attractions, and other services.
- Responding to guest inquiries and requests in a timely and professional manner.
- Ensuring accurate billing and processing guest payments.
- Answering phones, directing calls, and maintaining clear communication with other departments.
- Addressing guest concerns, resolving issues, and ensuring guest satisfaction.
- Coordinating with other departments, such as housekeeping and maintenance, to ensure guest needs are met.
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability
**Language**:
- Hindi (required)
- English (preferred)
Work Location: In person
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