Customer Support Executive

2 weeks ago

Palavakkam Chennai Tamil Nadu, India Nibav Lifts Pvt Ltd Full time

**Customer Relationship Executive Responsibilities**:

- Building and maintaining relationships with customers.
- Escalation handling.
- Data Management.
- Regular follow-up with customers.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
- Follow-up with clients for annual maintenance contract & Upselling of AMCs.
- Weekly/monthly/quarterly report generation based on the KPIs.
- Keeping customers updated on the latest stage of progress of their order.
- Getting Referrals, Reviews, Video/Audio testimonials.

**Key Skills**
- Excellent communication skills in English Hindi & any other language.
- Good relationship management and networking skills.
- Pleasing personality with the ability to understand client needs and also execute the same.
- Enjoys working in a highly charged environment.
- Well versed in MS Office
- Excel/Word/PowerPoint.

**Perks and Benefits**
- Excellent salary package.
- Training and full support that can offer you the knowledge and confidence needed for greatness.
- Amazing growth prospects and upward mobility to build an empire within our fine progressive organization.

**Salary**: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Kazura Garden, Palavakkam,, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9840495446

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