Tele Calling Executive

7 days ago

Hyderabad Telangana, India BHAROSA Society Full time

**About the role**:
The Feedback Executive will engage with citizens to gather feedback and complaints regarding police services. This role involves collecting, recording, and analyzing feedback to generate reports that inform higher officials for corrective actions.

**Responsibilities**:

- Conduct telephonic surveys to collect feedback from citizens on various services rendered by the police department.
- Accurately record details of feedback, inquiries, comments, and complaints in the system.
- Analyze feedback to generate periodic reports, categorizing data to highlight areas requiring improvement.
- Collaborate with team members to ensure consistent and accurate data collection.
- Maintain confidentiality and integrity of citizen information.
- Must possess good communication, verbal, interpersonal skills.
- Should demonstrate a positive team-oriented attitude, strong listening and empathy abilities, proactive behavior, adaptability, and the ability to thrive under high-pressure situations.
- Prior experience in customer service, feedback collection, or related fields is preferred.

**Eligibility Criteria**:

- Intermediate & above.
- Min.1 years working experience handling customer service or Outbound Calling and filling of data in online feedback forms.
- Experience in Computer skills to perform the complete duties with various office packages, customer care systems and work reporting capabilities.
- Experience in efective communications and data collectionKeyboard Proficiency
- 30WPMBasics Computer Proficiency and MS Office6.

**Selection Process**: Online Application -> Application Scrutiny -> Voice test ->Technical Assessments -> Personal Interview -> Reference Check -> Offer -> Joining.

Pay: ₹15,000.00 - ₹17,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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