Executive - Reservations

2 days ago

Lucknow Uttar Pradesh, India Marriott International, Inc Full time

**Additional Information**
**Job Number**24181183
**Job Category**Reservations
**Location**Fairfield by Marriott Lucknow, Opposite Indira Gandhi Pratishthan, Gate No 2, Lucknow, Uttar Pradesh, India, 226010
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Executive - Reservations

    2 weeks ago

    Lucknow, Uttar Pradesh, India Marriott International, Inc Full time

    **Job Number** 24181183 **Job Category** Reservations **Location** Fairfield by Marriott Lucknow, Opposite Indira Gandhi Pratishthan, Gate No 2, Lucknow, Uttar Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market...

  • Executive - Reservations

    1 week ago

    Lucknow, Uttar Pradesh, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25119976 **Job Category**Reservations **Location**Fairfield by Marriott Lucknow, Opposite Indira Gandhi Pratishthan, Gate No 2, Lucknow, Uttar Pradesh, India, 226010 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market...

  • Reservation Executive

    7 days ago

    Noida, Uttar Pradesh, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    **Position**: Reservations Executive **Industry**: Hotel & Hospitality **Location**: Noida, UP **Experience**: 1-3 years **Key Responsibilities** - **Reservation Handling**: - Accurately input reservations into the Property Management System (PMS). - **Guest Communication**: - Respond promptly to guest inquiries regarding availability, rates, packages,...

  • Reservation Executive

    5 days ago

    Noida, Uttar Pradesh, India Havelock Island Beach Resort Pvt Ltd Full time

    **Key Responsibilities**: **B2B (Travel Agents & Partners)**: - Make regular outbound calls to travel agents across India to build and maintain long-term relationships. - Promote resort offerings, new packages, and seasonal promotions to generate more bookings. - Handle agent inquiries regarding room availability, tariffs, and special requirements. -...

  • Reservation Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Country Holidays Inn & Suites Full time

    Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist...

  • Reservation Executive

    1 week ago

    Manali, Himachal Pradesh, India The Digital Mates Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Reservation Executive located in Gurugram. The Reservation Executive will be responsible for managing reservations, providing exceptional customer service, and contributing to sales efforts. Daily tasks include handling booking inquiries, processing reservations, addressing customer needs, and working...

  • Reservations Executive

    2 days ago

    Agra, Uttar Pradesh, India Marriott International, Inc Full time

    **Job Number** 24153620 **Job Category** Reservations **Location** Fairfield by Marriott Agra, 119/8 & 120/8, Ashok Cosmos Mall, Agra, Uttar Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...

  • Reservation & Ticketing Executive

    7 days ago

    Noida, Uttar Pradesh, India Welatino Traveltech LLP Full time

    **Key Responsibilities**: - **Booking and Issuing Tickets**: Collaborate with travel consultant in booking and issuing tickets for flights, trains, and other travel modes. Ensure accuracy and completeness in ticketing procedures. - **Travel Arrangements**: Collaborate with travel consultant for hotel reservations, car rentals, and other travel-related...

  • Reservation Executive – South Goa

    3 weeks ago

    Lucknow, India BEACH RESORT IN NORTH GOA Full time

    Application Requirement: Only Candidates Currently Residing in Goa and have hotel experience May Apply.Note: This position is strictly for individuals who currently reside in Goa. Candidates from outside Goa should not apply, as they will not be considered.Job Description:Job description:We are a well-established hospitality group in Goa, looking to hire...

  • Reservations Executive

    2 days ago

    Indore, Madhya Pradesh, India Marriott International, Inc Full time

    **Job Number** 24149312 **Job Category** Reservations **Location** Indore Marriott Hotel, H-2, Scheme No 54, Indore, Madhya Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or...