Customer Service Representative

21 hours ago

Chandivali Mumbai Maharashtra, India Hyrmus Full time

Job Title**:Customer Service Executive - Inbound Voice Process**

Job Summary:
As a Customer Service Executive, you will handle customer inquiries and provide support through voice interactions. Your role involves understanding and addressing customer needs, maintaining open and clear communication, and fostering strong, trust-based relationships.

Key Responsibilities:

- Manage inbound customer calls and address their queries efficiently.
- Identify and assess customer needs to ensure high levels of satisfaction.
- Build sustainable relationships and trust with customer accounts through open and engaging communication.
- Solve customer issues through active problem-solving.

Key Skills Required:

- **Strong English Communication Skills**: Proficiency in English is essential, along with an additional regional language.
- **Listening and Problem-Solving Abilities**: Actively listen to customer concerns and provide accurate solutions.
- **Interpersonal Skills**: Ability to interact effectively with customers and team members.
- **Ability to Handle Pressure**: Work calmly and effectively in high-pressure situations.
- **Education**: Minimum HSC (12th grade) with at least 6 months of experience in a BPO/Customer Service role OR Fresh Graduates (no experience required).

Work Schedule:

- **Shift Timing**:

- **Males**: 24x7 rotational shift; 9-hour shift.
- **Females**: 9-hour rotational shift between 7:00 am - 9:00 pm.
- **Week Off**: 1 rotational off per week.

Salary Details:
Salary varies based on language proficiency.

The gross monthly pay structure is outlined below:
The languages required for this position are:

- English + Hindi
- Gujarati + English + Hindi
- Punjabi + English + Hindi
- Bengali + English + Hindi
- Tamil + English + Hindi
- Telugu + English + Hindi
- Kannada + English + Hindi
- Malayalam + English + Hindi

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹19,000.00 - ₹23,800.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer support: 1 year (preferred)
- Inbound voice: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9770848162

  • Customer Service Representative

    20 hours ago

    Chandivali, Mumbai, Maharashtra, India DA3Technologies Full time

    **Location**: **Chandivali, Mumbai, Maharashtra** **Role Description** This is a full-time on-site role for a Customer Service Representative at one of our top client in Mumbai. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. Your daily tasks will include addressing...

  • Customer Service Representative

    1 week ago

    Chandivali, Mumbai, Maharashtra, India SAGAR SOLUTION Full time

    *Please go through JD* Process - Vodaphone Splus Designation-Customer Support Associate (CSA). Criteria - Graduate Fresher HSC and Graduates - 6 Months+ Year of inbound customer service Experienced can apply Job Profile - Have to resolute customers query over on inbound Calls - Should be between 18 to 35 Years Shift Timing Male - 24*7 rotational...

  • Customer Service Representative

    1 week ago

    Chandivali, Mumbai, Maharashtra, India G&R Management Consultancy Pvt Ltd Full time

    Responsibilities: - Managing Incoming Calls And Customer Service Inquiries - Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints - Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken **Job Types**: Full-time, Regular / Permanent,...

  • Customer Service Representative

    5 days ago

    Chandivali, Mumbai, Maharashtra, India Grownow HR Full time

    Customer Service Process Inbound calling Excellent communications skills required only **Job Types**: Full-time, Permanent, Fresher Pay: ₹16,000.00 - ₹39,000.00 per month **Education**: - Higher Secondary(12th Pass) (preferred) Work Location: In person

  • Customer Service Representative

    20 hours ago

    Mumbai, Maharashtra, India Talent Corner HR Services Pvt Ltd Full time

    **Customer Service Representative (Sales Focused)** **Location**: Chowpatty, Malabar Hills, Mumbai **Type**: Full-Time **Working Hours**: 6 days a week, 8 hours a day Must have at least 2yrs of experience **Preferred Gender**: Female About the Role We are seeking a dynamic and results-driven Customer Service Representative to join our team. This role is...

  • Customer Service Representative

    1 week ago

    Chandivali, Mumbai, Maharashtra, India Wrixty Services pvt Limited Full time

    Cutomer Support Associate Location - Mumbai, Chandivali Interview mode virtual only Connect HR 81162 52429 **Job Types**: Full-time, Permanent **Salary**: ₹310,000.00 - ₹370,000.00 per year **Benefits**: - Health insurance Schedule: - Day shift - Morning shift - Night shift - Rotational shift Supplemental pay types: - Performance...

  • Customer Service Representative

    3 weeks ago

    Mumbai, Maharashtra, India, Maharashtra LUZO Full time

    Company DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail exclusive...

  • Customer Service Representative

    21 hours ago

    Andheri, Mumbai, Maharashtra, India TrueMeds Full time

    Urgent Hiring - Customer Service Representative (TruMeds, Andheri) We are looking for experienced Customer Service Representatives at TruMeds, Andheri. Role: Customer Service Representative Location: Andheri, Mumbai Qualification: HSC & above Experience: 6 months+ in Customer Service / Voice Process **Salary**: As per last drawn &...

  • Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India Jade Stays Full time

    **Job Title: Customer Service Representative - Hospitality** **Location**: Mumbai / Remote **Job Type**: Full-Time **Experience Required**: 2 Year **About Us**: At Jade Stays, we are passionate about creating unforgettable hosting experiences for our customers across our properties in Mumbai. We run Airbnb properties across Mumbai and are looking for a...

  • Customer Service Representative

    4 weeks ago

    Mumbai, Maharashtra, India, Maharashtra NetRTech Solutions LLP Full time

    Job descriptionCompany DescriptionNetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.Role DescriptionThis is a full-time on-site role for a Customer Service...