Call Center Executive

2 days ago

Kolkata, India highrich online shoppe pvt ltd Full time

**Job description**

**Call Center Representative responsibilities and duties**

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.
- Answer incoming customer phone calls and take appropriate action for each call
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
- Input data into the company computer platform to keep each customer record updated

**Call Center Representative qualifications and skills**
- Any degree
- Basic computer skills
- Excellent interpersonal communication skills
- High level of professionalism
- Must be available to work some holidays and weekends
- Strong problem solving abilities

**Job Types**: Full-time, Part-time, Regular / Permanent, Fresher

**Salary**: ₹15,000.00 - ₹24,789.24 per month

Schedule:

- Weekend availability

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- Any Language

**Job Types**: Full-time, Part-time, Regular / Permanent, Fresher

**Salary**: ₹15,260.11 - ₹24,789.24 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Day shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi, English (preferred)

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