CRM Executive

4 days ago

Okkiyam Thuraipakkam Chennai Tamil Nadu, India Anbre Construction and Interiors Private Limited Full time

**Job Description: Customer Relationship Manager**

**Position**: Customer Relationship Manager

**Location**: Okkiyam Thuraipakkam

**Company**: Anbre Constructio and Interiors Pvt.Ltd

**About Us**:
We are committed to delivering excellence in every project and are looking for a dedicated Customer Relationship Manager to join our dynamic team.

**Job Overview**:
**Key Responsibilities**:

- **Client Relationship Management**:

- Develop and maintain strong relationships with clients to ensure satisfaction and repeat business.
- Address and resolve client issues or concerns promptly and professionally.
- **Target Achievement**:

- Manage CRM activities with a focus on meeting or exceeding collection targets.
- Track and report on key performance indicators related to client collections and satisfaction.
- **Cross-Department Coordination**:

- Work closely with various departments including Sales, Finance, and Project Management to ensure seamless client service and support.
- Facilitate communication between clients and internal teams to address and resolve project-related issues.
- **Site-Based Coordination**:

- Collaborate with site-based teams to ensure client requirements and expectations are met on-site.
- Monitor project progress and client feedback to ensure alignment with client goals and project milestones.
- **Data Management**:

- Maintain accurate records of client interactions, feedback, and project statuses in the CRM system.
- Analyze client data to identify trends, opportunities, and areas for improvement.
- **Reporting and Analysis**:

- Prepare and present reports on client satisfaction, collection performance, and other relevant metrics to senior management.
- Provide insights and recommendations for improving client relationship strategies.

**Qualifications**:

- **Experience**:

- Minimum of 2 years of experience in a CRM role with a proven track record of managing collections targets.
- Experience in a construction, interior design, or project management-based company involving site-based work is highly preferred.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to client management.
- Ability to work effectively with cross-functional teams and manage multiple priorities.
- **Education**:

- Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
- **Technical Proficiency**:

- Proficiency in CRM software (Casagrand CRM experience is a plus).
- Strong skills in Microsoft Office Suite (Word, Excel, PowerPoint).

**Job Types**: Full-time, Part-time

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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