Front Office Executive

2 weeks ago

Gurugram Haryana, India Makoto HR Solutions Full time

**Job Title**:Front Office Executive (Only Females)

**Job Requirements**: Fluent English

**Qualification**: Diploma in Avaiation, Any Graduate

**Responsibilities**:

- To handle EPABX.
- To manage entire Complaint management and ensure complaints closure
- To greet and attend visitors including VVIP at the reception and coordinate with respective stakeholders.
- To ensure checking the IDs, issuing entry passes, signing IN / OUT register etc.
- To coordinate with the site team for celebrations / festival decorations / other initiatives.
- To receive and log calls/complaints/requests from client/staff.
- To assign the queries / complaints to the technical and soft services team immediately for resolution.
- To track and close the complaints in coordination with respective stakeholders.
- To ensure consistent and timely responses to clients within defined TAT.
- To analyse requests and complaints patterns and initiate corrective action on high TAT queries.
- To generate and analyse reports of complaints log v/s TAT on a monthly basis.
- To notify the facility manager / site team for any emergency situations.
- To escalate unresolved complaints and queries to concerned authority for closure.
- To maintain an updated telephone list including emergency/ important stakeholders contacts for quick response.
- To provide service request responses to customers in an appropriate manner within TAT.
- To ensure logging in all the complaints in the helpdesk software.
- To ensure adherence to company and client policies and SOPs.

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (required)

Work Location: In person

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