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international Bpo Calling

2 weeks ago

Dehra Dun, India SV Placement Solutions Full time

Answer calls, chats & mails with an approach to deliver positive customer satisfaction
- Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
- Focus on First Call/ chat resolution & accurate research initiation
- Maintain internal & client defined quality on calls/ chats/mails
- Understands and contributes positively in meeting client SLAs & targets
- Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
- Take complete ownership of self-learning & development

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,117.76 - ₹24,855.39 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 8054722300