Service Desk

3 days ago

Mumbai Maharashtra, India RIGVED Infotech Full time

**Job Profile: Service Desk L1 & L2**
**Location: Mumbai**
**Required Experienced: 3 + Yrs**

**Desired Skills for L2**:

- Previous experience in a Level 2 support role or equivalent technical position.
- **Strong knowledge of hardware, software, and networking technologies.**:

- **Proficiency in diagnosing and resolving technical issues in a Windows environment.**:

- **Experience with Active Directory, Microsoft Exchange, and Office 365 administration**.
- Familiarity with virtualization technologies such as VMware or Hyper-V.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical concepts effectively to non-technical users.
- **ITIL certification (Minimum Foundation Level)**.
- Bachelor's d
- degree in Computer Science, Information Technology, or related field preferred.

**Desired Skills for L1**:

- Previous experience in a technical support role or customer service role preferred.
- **Strong communication skills, both verbal and written.**:

- **Proficiency in troubleshooting hardware, software, and network issues**.
- F**amiliarity with ticketing systems** and remote support tools.
- Ability to work under pressure and prioritize tasks in a fast-paced environment.
- A basic understanding of ITIL principles is a must.

**Job Types**: Full-time, Permanent

Pay: ₹154,416.58 - ₹863,753.46 per year

**Benefits**:

- Flexible schedule
- Health insurance
- Provident Fund

Shift:

- Day shift
- Fixed shift

Work Days:

- Monday to Friday

Work Location: In person

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