Administrative Assistant

We are a reputed tax firm dealing with foreign clients primarily North America.

We are looking for a Admin. Assistant to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.

**What we are looking for?**
- Receiving or making a high volume of calls from or to customers.
- Handling day to day administrative tasks as allotted by the management.
- Supporting management by handling tasks of routine and basic nature.
- Striving to achieve call resolution and maintain the quality of service.
- Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
- Responding efficiently to customers and creating a positive experience.
- Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
- Building a positive relationship of teamwork, trust, and excellence.
- Understanding and using the required software, reports, tools, and metrics.
- Transferring and escalating the calls to the appropriate department, if needed.
- Participating in training and striving to increase and improve existing skills.
- Adhering to all company policies and procedures.

**Qualifications**: Graduation in any field

**Experience**:1 year (preferred). Prior experience in similar capacity or as IELTS trainer is an asset

**Job type**: Full time

Remote/ Work from home

**Schedule**: Evening shift

**Salary**: ₹ 1,20,000- ₹ 1,80,000

**Salary**: ₹120,000.00 - ₹180,000.00 per year

**Benefits**:

- Paid sick time
- Paid time off
- Work from home

Schedule:

- Evening shift
- US shift

Ability to commute/relocate:

- Jalandhar, Punjab: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)