Hotel Operations Manager

2 hours ago

Dirang Arunachal Pradesh, India Awoo Resort Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Summary:

We are looking for a highly organized and efficient Operations Manager to ensure the smooth operation of our Offbeat resort property of 23 Rooms. The successful candidate will be responsible for managing the front-of-house and back-of-house operations, leading a team of department heads, and driving exceptional guest experiences.

Key Responsibilities:

  1. Manage the overall operations of the resort, ensuring efficient and effective delivery of services.

  2. Revenue Generation: Lead and provide effective ways to generate revenue for the functionality of the resort.

  3. Guest Experience: Drive exceptional guest experiences through effective communication, prompt issue resolution, and proactive service delivery.

  4. Communication with Travel Agency: Communicate and confirm bookings by engaging with various travel agencies.

  5. Quality Control: Implement and maintain quality control processes to ensure high standards of service, cleanliness, and maintenance.

  6. Budgeting and Cost Control: Assist in budget preparation, monitor expenses, and implement cost-saving initiatives.

  7. Risk Management: Identify and mitigate potential risks, ensuring compliance with safety and security protocols.

  8. Training and Development: Develop and implement training programs to enhance staff skills and knowledge.

  9. Communication: Foster effective communication among departments, staff, and guests.

  10. Problem-Solving: Resolve operational issues promptly and efficiently.

  11. Reporting: Prepare and submit operational reports to Head Office

Requirements:

  1. Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field.

  2. Experience: Minimum 3-5 years of experience in operations management, preferably in a resort or hotel environment.

  3. Skills:

  4. Excellent leadership, communication, and interpersonal skills.

  5. Strong analytical, problem-solving, and decision-making skills.

  6. Ability to work under pressure and manage multiple priorities.

  7. Proficient in hospitality software and systems.

  8. Strong attention to detail and commitment to quality.

  9. Strong knowledge in Microsoft Office

Job Types: Full-time, Contractual / Temporary

Contract length: 6 months

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Food provided

Experience:

  • total work: 3 years (Required)

Work Location: In person

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