Automation Anywhere Support

1 day ago

Mumbai Maharashtra, India Virtusa Full time

**RPA Position**

**Tier : Tier 2**

**Introduction**

**Key Responsibilities**
Provide L2 and L3 support for Automation Anywhere by troubleshooting, diagnosing, and resolving complex technical issues in a timely manner.
Manage incident lifecycle from detection and recording to closure and verification.
Should be conversant with RPA Life cycle.
Develop and maintain comprehensive documentation for Automation Anywhere, IQ Bot processes and troubleshooting steps.
Collaborate with IT teams to integrate RPA solutions with other internal systems.
Will be troubleshooting support issues, Conduct root cause analysis for recurring or critical problems and suggest improvements to reduce incident rates.
Problem solving acumen and skills.
Ensure high availability and reliability of RPA implementations.
Guide and train L1 support teams to handle basic Automation Anywhere issues effectively.
Stay updated with the latest Automation Anywhere updates and technologies to enhance system performance and provide feedback to the development teams for continuous improvement.
**Qualifications**
Bachelors degree in Computer Science, Information Technology, or related field.
Should have minimum 3 years of experience in supporting Automation Anywhere (A360) in a corporate environment.
Strong problem-solving skills and ability to handle multiple issues concurrently.
Client exposure & excellent communication and interpersonal skills (mandatory).
Experience in working with cross-functional teams.
Certification in Automation Anywhere is highly preferred

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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