Ota Onboarding

**Organizational Overview**:

- Yanolja Cloud Solution Pvt. Ltd. (YCS), is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.
- With more than 480+ Team members and 20+ years of experience, YCS currently has 40,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.
- We have a Local team in 15+ countries, including India, Thailand, Indonesia, the Philippines, Sri Lanka, South Africa, Tanzania, Uganda,the USA, Mexico, and counting.

**Profile Overview**:

- It ensures 20-30 properties go live monthly with full accuracy and compliance. The role supports bank and payout setup, coordinates with internal teams for smooth onboarding, and tracks TAT, accuracy, and partner satisfaction.

****Key Responsibilities**

** OTA Listing & Activation**:

- Handle property registration, configuration, and activation across OTA platforms such as Expedia, Go-MMT, Agoda, and Airbnb.
- Ensure a minimum of 20 hotels per month are successfully listed, verified, and live/bookable.
- Maintain proper documentation and status tracking for all listings.

**Verification & Compliance**

- Ensure 100% accuracy and compliance with OTA listing standards and policies.

**Bank & Payment Setup**

- Assist hotel partners in adding and verifying bank details for payment setup on respective OTA platforms.
- Follow up to ensure properties are payout-ready post-listing activation.

**Coordination & Partner Support**

- Collaborate with internal teams (Sales, Billing, and Customer Success) to streamline the OTA onboarding journey.
- Provide prompt support and guidance to hotel partners during the listing and verification process.

**Reporting & Performance Tracking**

- Maintain daily and weekly progress reports of property listing activities.
- Monitor key performance indicators such as turnaround time (TAT), completion rate, and accuracy.

**Key Performance Indicators (KPI/KRA)**

- Minimum 20-30 properties listed and made live per month
- 10 working days turnaround time from registration to go-live

- 100% verification and compliance accuracy
- Zero listing rejection due to data or compliance errors
- 90%+ partner satisfaction score on onboarding experience

**Required Skills & Qualifications**

- Bachelor’s degree in Business, Hospitality, or related field.
- 1-3 years of experience in OTA operations, hotel onboarding, or customer success.
- Strong attention to detail and accuracy in data handling.
- Excellent communication and coordination skills.
- Proficiency in MS Excel, Google Sheets, and web-based tools.