Customer Support Associate
10 hours ago
**Job Description: Customer Support Associate (Voice Process)**
**Location**: Tech Mahindra, Rajarhat, Kolkata
**Job Type**: Full-time | Work From Office
**Salary**: ₹12,700 - ₹15,400 per month (Fixed)
**Industry**: BPO / Customer Support
**Position Overview**:
We are hiring **Customer Support Associates (CSA)** for our voice process team. This is a permanent, full-time, work-from-office role focused on resolving customer queries via voice calls.
**Key Responsibilities**:
- Handle inbound/outbound calls and address customer queries efficiently
- Ensure high customer satisfaction with timely resolutions
- Maintain call quality standards and data accuracy
- Follow standard operating procedures (SOPs) during interactions
**Required Skills & Qualifications**:
- Minimum: HS Pass (Higher Secondary)
- Excellent verbal communication in **English & Hindi**:
- Should not have appeared for **Flipkart** interviews in the last 3 months
- Typing speed of **30 WPM** with **90% accuracy**:
- Strong customer orientation
- Flexible to work in **24/7 rotational shifts**:
- No planned leaves for the first 3 months post joining
**Interview Process**:
- HR Round
- Operations Round
- Client Round (Video Call)
- Versant Round
**Compensation & Benefits**:
- **Fresher**: ₹12,700/month
- **Experienced (1+ year)**: ₹15,400/month (CTC ₹2 LPA)
- 100% Fixed Salary
- Salary starts from Day 1
- Pick-up & Drop facility for odd shifts
**Documents Required**:
- Updated CV
- Aadhaar Card
- PAN Card
- All Educational Mark Sheets
**Walk-in Interview**
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
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